Send an HTML email

How can I setup the Survey Invitation Email?

Survey invitations can be accessed under:

  • Login » Surveys » Send » Email

Survey invitations are survey-specific. Please make sure you have selected the correct survey. The active survey name is always displayed in the top right corner.

  1. Default template: For each survey, a default template is provided.
  2. Create New Survey Invitation: For each survey, you can create up to 10 templates.

How can I edit the Survey Invitation?

You can edit the following:

  • Subject : Subject for the email / survey invitation.
  • Body : Text for the invitation. You can use HTML in your invitation text. You can also insert images or attach files using HTML.
  • From Email: This can be updated if needed to reflect the email of the sender.
  • Insert Survey Link: Select from either the tracked respondent link (will appear as or the anonymous respondent link (will appear as . This is also where you can update the Survey Link Text that will be displayed when a respondent sees the email.
  • Insert Variables: Select from buttons associated with the custom variables First Name, Last Name, or custom variables 1-5.

How can I send a survey via email using the email invitation?

Once you have made adjustments to the survey invitation email, simply finish the following steps to send the invitation.

  • Enter recipient email addresses (one per line), select from an existing email list, or create a new email list.
  • Click Send to send the survey email invitation to the desired recipients.