Track Responses

What is respondent tracking?

Respondent tracking allows you to co-relate or link individual responses to the respondent. With tracking, you can see how a particular respondent answered a survey. Survey tracking also allows you to send reminders, gift vouchers, follow up surveys, etc.

What is a Survey Tracking URL?

Survey Tracking URL allows you to track individual responses by associating the respondents email address to their survey response. By default all email invitations contain the Survey Tracking URL.

By default, the invitation will include the <SURVEY_LINK> tag. If you have deleted the invitation, then you can select this tag from the Insert Survey Link drop menu.Do not include the actual Survey URL. Only include the <SURVEY_LINK> tag. When sending, this tag will be automatically replaced by the proper Survey Tracking URL.

How can I set up Survey Tracking?

To set up the Survey invitation go to:

  • Login »  Surveys »  Send Survey »  Manage Invitations
  • Click on the Send Email Invitation button.

Survey Software Help Image

I do not wish to track surveys. I want to keep them anonymous.

For anonymous survey responses, use the anonymous survey link tag: <ANONYMOUS_SURVEY_LINK>

Survey Software Help Image

How can I identify who has taken the survey and who has not?

For automated respondent identification, you have to use the email list management system, either by sending emails directly from the system or by using the export batch for external distribution option. When you schedule email delivery through the QuestionPro system, every email address is uniquely identified and coded. This enables the identification of who has taken the survey and who has not. The email address is saved with the response, is available in the Response Viewer, and is also available with Excel and CSV downloads.

If I put a link on a website, what can I do?

The best solution is such cases (where you are not sending an email invitation to the survey) is to add a question in your survey asking the respondents to enter their email address.

What if I use my own email program to send the invitations?

We provide an Export batch for External Distribution option. You can generate a batch for External Distribution and distribute the survey using your own email program to send out email links (invitations) to the survey. The responses will be tracked and also you will have detailed statistics for the email addresses.