Likert Scale

The Rating Scale
A rating scale question requires a person to rate a product or brand along a well-defined, evenly spaced continuum. Rating scales are often used to measure the direction and intensity of attitudes.
Likert scale surveys are developed to measure the degree or level of agreement or disagreement towards a particular product or idea. A likert scale range captures the intensity of the respondents’ feelings for a given item or statement.

The following is an example of a comparative rating scale question:
Which of the following categories best describes your last experience purchasing a product or service on our website? Would you say that your experience was:

• Very pleasant
• Somewhat pleasant
• Neither pleasant nor unpleasant
• Somewhat unpleasant
• Very unpleasant

QuestionPro is a web based service for conducting online surveys. The process to create customer satisfaction survey is simple using QuestionPro's online survey software :

• Build your survey using the intuitive wizard interface.
• Send invitations using the integrated email system.
• View your reports online automatically.