Survey Template Library

Customer Satisfaction

QuestionPro is recognized as a leading online provider of customer satisfaction surveying solutions. The QuestionPro survey system is an end to end solution for tracking customer satisfaction. An effective customer satisfaction survey program should focus on measuring customer perceptions of how well the company delivers on the critical success factors and dimensions of the business. These usually include factors like service promptness, staff responsiveness, and understanding of the customer's problem.

12 item evaluation of retail store purchase value, selection and service. 14

Customer satisfaction with in-dept feedback 16

Motivation and buying experience survey. 27

Product use, attribute evaluation and satisfaction. 16

Seminar purchase motivation and follow-up lead generation. 23

Health Care survey of organizational concern for patient satisfaction 9

Customer Service Evaluation of representative, actions taken. 16

General product/service customer satisfaction, use, recommendation survey 7

8 Questions: Satisfaction with Customer Service. Measures of resolution time, knowledge of the representative and customer satisfaction. Includes Internet, phone and in-person service. 10

Satisfaction with automobile Purchase/Lease process including service 67

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