QuestionPro's LiveChat
Onboarding Expert
Thanks for visiting. If you have any questions as you click around, I'm available here to answer them.
Billboard

Create a Customer Satisfaction Survey in Minutes!

Easily create surveys, forms and polls

Join over 2 million customers

Toyota Logo
Samsung Logo
US Postal Service Logo
Hyatt Logo
Siemens Logo
Stanford University Logo

Customer satisfaction survey with QuestionPro!

A customer satisfaction survey measures customer perception of the quality of a given product or service, in addition to how well a business or individual is delivering it. QuestionPro gives you 10 options in the form of a customer satisfaction survey templates to choose from in order to suit your individual needs. Topics might include retail store evaluation, motivation and buying experience and actual product use satisfaction.

The QuestionPro Survey Creation Process

Create. Within minutes, have a professional survey created with the help of QuestionPro's intuitive interface that includes over 50 survey templates and 30 question types.

Distribute. Once you've created you survey, you can distribute using a variety of methods, including email, social media and embedding to your site. Use QuestionPro Sample to purchase respondents for your survey.

Analyze. Use QuestionPro's real-time summary to analyze results as they come in. Use filtering, graphs and charts to help analyze your data as well. If you need something more in-depth, export your survey results to SPSS or Excel.

For some more information, give this QuestionPro article a glance on Likert Scales

Free account never expires, unlimited surveys!

Different Customer Satisfaction Survey Template Types

Customer Satisfaction Survey Templates
Satisfaction of Product or Service

The product or service satisfaction template has a wide variety of question types, which aim to achieve a general picture of the overall customer satisfaction process.

Product Use Satisfaction Surveys
Product Use Satisfaction

This template, made up of mostly multiple choice questions really dives into detail about the customer's habits with the product. Questions include frequency of product use, duration since first purchase of the product and satisfaction of the product.

Auto-Related Customer Satisfaction Survey Template
Evaluation of Retail Store

The store evaluation template includes a matrix table scale with satisfaction ratings handling the customer's opinion on location, shopping needs, atmosphere/d├ęcor, product selection and price.

Gather Website Feedback using Online Survey Provider QuestionPro
Auto Purchase or Lease Satisfaction

The auto purchase and lease template is a very detailed survey, and covers the entire customer satisfaction process of buying or leasing a vehicle. This survey covers how the customer felt about the salesperson and the ads that drew them in.

Creating Your First Customer Satisfaction Survey

We know how important customer satisfaction is for your business, which is why we've included a short video to help get you going right away!
You can create a new customer satisfaction survey using the following steps:
Step 1: Go to QuestionPro, create an account in seconds and log in;
Step 2: Click on "Create a Survey" towards the top left;
Step 3: From here you can choose how you'd like to create your survey. You can choose a template, import a survey from Microsoft™ Word™ or create one from scratch.

Create a Customer Satisfaction Survey Today!

Utilizing Questionnaires for Feedback - Things to Consider

QuestionPro makes it very easy to create a customer satisfaction survey and is here to help you get the ball rolling as soon as possible. When looking at other solution providers offering surveys for customer satisfaction, keep these things in mind:

Creation

How quick and easy is it to create a survey? Are you able to sign up within seconds and have your first survey created and ready for distribution in mere minutes? How easy is it to create the survey itself?
QuestionPro allows you to do all of these!

Distribution

As soon as you finish creating your customer satisfaction survey, how easy is it to distribute? Does the solution provider have the necessary channels to assist you like email invitation, managing an entire email list?
QuestionPro is able to do all of these things and more!

Analysis

Now that you have all of your responses, what are you able to do with the results? Can you view the responses in real-time, giving you a snapshot of your report with visual aids such as graphs and charts?
QuestionPro offers all of these things!

Creation

How quick and easy is it to create a survey? Are you able to sign up within seconds and have your first survey created and ready for distribution in mere minutes? How easy is it to create the survey itself?
QuestionPro allows you to do all of these!

Distribution

As soon as you finish creating your customer satisfaction survey, how easy is it to distribute? Does the solution provider have the necessary channels to assist you like email invitation, managing an entire email list?
QuestionPro is able to do all of these things and more!

Analysis

Now that you have all of your responses, what are you able to do with the results? Can you view the responses in real-time, giving you a snapshot of your report with visual aids such as graphs and charts?
QuestionPro offers all of these things!

The Process of Customer Satisfaction Survey Creation

Creating a Survey from a Customer Satisfaction Survey Template
Survey Creation

Create an account in seconds on QuestionPro and begin making surveys within minutes. Using QuestionPro's simple and easy interface, you can choose from a variety of options which include picking a template to work from, uploading questions you already have, and creating your own survey from scratch.

Customer Satisfaction Survey Responses
Collect Responses

When your survey is finished, you can use QuestionPro's email delivery system to distribute your surveys. Other options include HTML embedding onto your website or blog, a direct link for your social media network, or you can use the built in QR code generator for a modern twist.

Analyze the Results from your Customer Satisfaction Survey
Results Analysis

As you're collecting the number of survey responses you need, you can view the results in real-time, using tools offered by QuestionPro such as trend analysis, segmentation, pivot tables and more. If you need to do advanced analysis, you can always export the results and bring them into Excel or SPSS.

QuestionPro - the leader in customer satisfaction surveys and templates