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Easily create a customer satisfaction survey using QuestionPro!

A customer satisfaction survey measures customer perception of the quality of a given product or service, in addition to how well a business or individual is delivering it. QuestionPro gives you 10 options in the form of a customer satisfaction survey template to choose from in order to suit your individual needs. Topics might include retail store evaluation, motivation and buying experience and actual product use satisfaction. A typical survey might incorporate open and closed ended questions, dealing with product use frequency, likelihood of repurchase as well as overall recommendation for the product. Browse QuestionPro's customer satisfaction survey template library and start gauging your customers' experiences in minutes. The templates are ready to go and can be used immediately or utilized for brainstorming to tailor a more custom-made template to fit your specific needs.

Customer Satisfaction Survey Template Library

QuestionPro offers 10 templates when choosing a customer satisfaction survey. Each template covers a wide variety of topics including product use satisfaction, customer service evaluation and motivation & buying experience. Each of these templates can be used "right out of the box" or can help you brainstorm new surveys that fit your exact needs. Handling customer service survey data shouldn't be taken lightly. Don't forget the economic theory of consumer sovereignty, which states that customers are the ones who determine which products and services are produced and offered. Knowing how they feel about a certain product or service is extremely valuable to your business. As such, QuestionPro offers 3 options for creating a customer satisfaction survey: choosing a template, importing an existing survey or creating one from scratch.

Choosing a Template
QuestionPro offers 10 customer satisfaction survey templates to choose from. Each of these templates is easily customizable to suit whatever needs you may have. You can always add or subtract questions depending on how much information you want to obtain. You can check out the template library on QuestionPro to get started right away!

Import an Existing Survey
If you already have a template that you've been using and don't wish to start over, existing QuestionPro users can import a survey that they've already used. This allows for things like customization, logic and question flow to carry over onto another survey, easily maintaining momentum when creating multiple surveys. Further, you can use Microsoft™ Word™ to draft an initial survey and import it into QuestionPro as well.

Create a New Survey
If you can't find any templates that meet your needs and don't have any existing surveys to use, you always have the option of creating a fresh survey. QuestionPro will help you easily create a customer satisfaction survey by offering you an intuitive interface with easy to use features to help customize the design and feel of your survey, as well as giving you many different question types to choose from.

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Different Customer Satisfaction Survey Template Types

Customer Satisfaction Survey Templates
Satisfaction of Product or Service

The product or service satisfaction template has a wide variety of question types, which aim to achieve a general picture of the overall customer satisfaction process. Questions on this template acknowledge customer service, features and benefits of the product, as well as the entire transaction process.

Product Use Satisfaction Surveys
Product Use Satisfaction

This template, made up of mostly multiple choice questions really dives into detail about the customer's habits with the product. Some questions include frequency of product use, duration since first purchase of the product, satisfaction of the product, as well as likelihood of purchasing the product again.

Auto-Related Customer Satisfaction Survey Template
Evaluation of Retail Store

The store evaluation template includes a matrix table scale with satisfaction ratings handling the customer's opinion on location, shopping needs, atmosphere/d├ęcor, product selection and price. This is extremely useful for small business owners who rely on their brick and mortar store as a large percentage of their customer base.

Gather Website Feedback using Online Survey Provider QuestionPro
Auto Purchase or Lease Satisfaction

The auto purchase and lease template is a very detailed survey, and covers the entire customer satisfaction process of buying or leasing a vehicle. This survey covers how the customer felt about the salesperson, the type of advertising used to draw them in, a few questions of demographics as well as overall satisfaction with the buying process.

Creating Your First Customer Satisfaction Survey

We know how important customer satisfaction is for your business, which is why we've included a short video to help get you going right away!
You can create a new customer satisfaction survey using the following steps:
Step 1: Go to QuestionPro, create an account in seconds and log in;
Step 2: Click on "Create a Survey" towards the top left;
Step 3: From here you can choose how you'd like to create your survey. You can choose a template, import a survey from Microsoft™ Word™ or create one from scratch.

Create a Customer Satisfaction Survey Today!

Utilizing Questionnaires for Feedback - Things to Consider

QuestionPro makes it very easy to create a customer satisfaction survey and is here to help you get the ball rolling as soon as possible. When looking at other solution providers offering surveys for customer satisfaction, keep these things in mind:

Creation

How quick and easy is it to create a survey? Are you able to sign up within seconds and have your first survey created and ready for distribution in mere minutes? How easy is it to create the survey itself? Do you have the option of choosing from a variety of pre-made templates for ready-to-go use or for brainstorming? How about importing an existing survey you've created in Microsoft™ Word™? Or maybe you just need an intuitive user interface that allows you to choose from a wide variety of question types and further allows you to customize the theme and feel of your survey?

QuestionPro allows you to do all of these!

Distribution

As soon as you finish creating your customer satisfaction survey, how easy is it to distribute? Does the solution provider have the necessary channels to assist you like email invitation, managing an entire email list, or how about more technical distribution, such as providing embeddable HTML code to post on your website or blog? Or maybe something simple like a direct link to the survey, if you have social media connections you wish to reach out to? How about something a little cooler and interactive like QR code generation that links to your survey?

QuestionPro is able to do all of these things and more!

Analysis

Now that you have all of your responses, what are you able to do with the results? Can you view the responses in real-time, giving you a snapshot of your report with visual aids such as graphs and charts? What about filtering your data if you need to look at specific metrics? Maybe you need to share only certain parts of your report others. Does the solution provider allow you to do that? Let's say you need deeper analysis that would require Excel or SPSS. Are you allowed to export your data so you can accomplish what you need? Maybe you just need your results uploaded to the cloud.

QuestionPro offers all of these things!

Creation

How quick and easy is it to create a survey? Are you able to sign up within seconds and have your first survey created and ready for distribution in mere minutes? How easy is it to create the survey itself? Do you have the option of choosing from a variety of pre-made templates for ready-to-go use or for brainstorming? How about importing an existing survey you've created in Microsoft™ Word™? Or maybe you just need an intuitive user interface that allows you to choose from a wide variety of question types and further allows you to customize the theme and feel of your survey?

QuestionPro allows you to do all of these!

Distribution

As soon as you finish creating your customer satisfaction survey, how easy is it to distribute? Does the solution provider have the necessary channels to assist you like email invitation, managing an entire email list, or how about more technical distribution, such as providing embeddable HTML code to post on your website or blog? Or maybe something simple like a direct link to the survey, if you have social media connections you wish to reach out to? How about something a little cooler and interactive like QR code generation that links to your survey?

QuestionPro is able to do all of these things and more!

Analysis

Now that you have all of your responses, what are you able to do with the results? Can you view the responses in real-time, giving you a snapshot of your report with visual aids such as graphs and charts? What about filtering your data if you need to look at specific metrics? Maybe you need to share only certain parts of your report others. Does the solution provider allow you to do that? Let's say you need deeper analysis that would require Excel or SPSS. Are you allowed to export your data so you can accomplish what you need? Maybe you just need your results uploaded to the cloud.

QuestionPro offers all of these things!

The Process of Customer Satisfaction Survey Creation

Creating a Survey from a Customer Satisfaction Survey Template
Survey Creation

Create an account in seconds on QuestionPro and begin making surveys within minutes. Using QuestionPro's simple and easy interface, you can choose from a variety of options which include picking a template to work from, uploading questions you already have, and of course creating your own survey from scratch. You have the option to customize your survey to change the look and feel and select from a variety of question types.

Customer Satisfaction Survey Responses
Collect Responses

When your survey is finished, you can use QuestionPro's email delivery system to distribute your surveys. Other options include HTML embedding onto your website or blog, a direct link for your social media network, or you can use the built in QR code generator for a modern twist.

Analyze the Results from your Customer Satisfaction Survey
Results Analysis

As you're collecting the number of survey responses you need, you can view the results in real-time, using tools offered by QuestionPro such as trend analysis, segmentation, pivot tables and more. If you need to do advanced analysis, you can always export the results and bring them into Excel or SPSS. In addition, any report can be easily shared with anybody in your social media circles.

QuestionPro - the leader in customer satisfaction surveys and templates