Crystal and Dan will officially open XDay 2025 with a warm welcome and a preview of the day’s exciting agenda. Get ready for a dynamic experience filled with insight, innovation, and connection.
Listening 2.0 and the art of actually hearing your people
This panel dives into continuous listening strategies that don’t just collect feedback, but actually spark change. Learn from leaders who’ve transformed employee experience by turning real-time insights into real action. Get ready for practical frameworks, bold ideas, and a few hard truths about what it really takes to build a listening culture that works. Because when people feel heard, magic happens.
This candid session explores their decision-making process, priorities like flexibility and support, and the lessons learned along the way. Get practical insights from a research firm that’s been through the trenches and lived to tell the tale (sanity mostly intact.) Get the inside scoop on what tipped the scales, the bumps along the way, and how QuestionPro helped them level up their research and revenue game.
Interactive Panel Debate: Is AI Replacing Customer Service?
Ready for some CX real talk? Join a high-energy, interactive debate designed specifically for customer experience professionals who want to cut through the AI hype and get to the heart of what’s really changing in their world. Our panel of CX leaders and AI experts will go head-to-head on the big question: Is AI actually replacing customer service, or is it just making your job less of a grind? We’ll tackle the hottest issues, from AI-powered chatbots and virtual assistants to the real impact of automation on CX teams. Expect candid insights, spicy examples from the front lines, and zero sugarcoating. The winning team will be decided by audience voting!
Fraud in market research is no joke. It’s a multi-million-dollar menace that can torpedo business decisions, trash reputations, and send companies on wild goose chases after phantom trends. From bots and fake respondents to AI-generated junk answers, fraud skews insights and wastes resources, costing the industry billions. In a world where one bad dataset can tank a product launch, data integrity isn’t optional. It’s survival.
The Angst Epidemic: Insights and strategies for a healthier culture
Workplace angst is at an all-time high, with 79% of employees disengaged and stress costing businesses trillions. This session, tailored for HR leaders, explores the root causes—overload, lack of recognition, and poor flexibility—and delivers research-backed strategies to build healthier cultures. Learn how to equip managers, foster psychological safety, and use data-driven insights to boost engagement and well-being. Leave with actionable tactics to turn angst into resilience and help your people thrive.
Humanizing AI: How you can supercharge change with human judgment
Who says AI has to be cold and robotic? Discover how savvy practitioners can blend artificial intelligence with good old-fashioned human judgment to drive real business change. We’ll explore how to keep your brain in the loop, make smarter decisions, and avoid letting the bots run wild. If you want AI that actually makes sense for humans (and your bottom line), this session is your ticket. Bring your brain—AI’s got nothing on you!
Getting a Seat at the Table, How Researchers Can Get Closer to Revenue
Tired of being the "nice-to-have" sidekick while the revenue teams hog the spotlight (and, let's be honest, the budget)? This panel is for every insights leader who's ready to stop being an afterthought and start being a revenue-driving force. We'll unpack how insight professionals can finally snag a seat at the revenue table, get their insights heard, and—yes—prove their impact in cold, hard cash.
Safe Spaces, Bold Ideas: The Practice of Psychological Safety
What if your wildest ideas didn’t get shot down in the first five seconds? This session unpacks the science behind psychological safety and how to create a workplace where people actually speak up, take risks, and (gasp) admit mistakes. Because innovation doesn’t happen in a fear factory.
Don’t call it a wrap just yet — the best part of XDay happens at sunset. Picture yourself on the lawn with great food in hand, music in the air, and the chance to trade ideas with the brightest minds around. This is the moment everyone will be talking about tomorrow.
Speakers
Click on a speaker card at any time to visit Linkedin profile.
As long as you are registered we can check you in with just your name! Go straight to a registration desk.
Please let us know by sending an email to us at [email protected] and we will cancel your registration. This will help Crystal and Jenny not order too much food too!
No, XDay sessions are not live streamed and only the keynotes are recorded. This creates a safe and transparent space for our speakers and attendees.
Business casual but with a lean towards the casual. It’s Texas, it’s most likely still going to be hot outside but the conference room will probably be chilly.
The Downright has self parking for a daily fee of $49.00. Street parking is available on Red River just around the corner. We are also happy to offer a $20 Uber voucher! Contact us at [email protected] and we'll send the details.
Nearby parking can also be found using Spot Hero.
You can pick up your badge on Wednesday during the happy hour at the Flower Shop or on the day of the event at the registration area.
Don’t forget to use the hashtag #xday2025 when sharing and tag QuestionPro!
Yes, notepads and pens will be provided for session rooms.
While The Downright Austin is in the music venues there are other hotels within walking distance including Hotel Indigo, East Austin Hotel, and Hilton Garden Inn.
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