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20 questions de sondage sur la satisfaction de la clientèle (CSAT) + 10 modèles

Bibliothèque de sondage sur la satisfaction de la clientèle

Enquêtes de satisfaction client

QuestionPro est le leader du marché en fournissant les meilleurs modèles de sondage de satisfaction de la clientèle. Questions de satisfaction client, exemples et échantillons pour les entreprises à la satisfaction du client (CSAT). Ces enquêtes de satisfaction client se concentrent sur la mesure de l'expérience client. QuestionPro débloque cette compréhension afin que vous puissiez prendre des décisions d'affaires éclairées basées sur les commentaires de satisfaction des clients. Construire et déployer une enquête de satisfaction client QuestionPro est très simple - il suffit de choisir un modèle et d'envoyer votre questionnaire. Que ce soit votre premier sondage ou une recherche professionnelle, QuestionPro fournit ces modèles prédéfinis par des experts pour tous vos besoins. Nos sondages et modèles de satisfaction de la clientèle préfabriqués mettent l'accent sur la rapidité du service, l'expérience d'achat, la réactivité du personnel et les points de service client.

Enquêtes de satisfaction client

Satisfaction du produit Modèle Enquête

9 des questions

enquête de satisfaction client, y compris les questions concernant le produit, représentant, et le processus.

Enquêtes de satisfaction client

Store Evaluation Template Survey

13 des questions

évaluation Douze élément de valeur de vente au détail du magasin d'achat, la sélection, et le service.

Enquêtes de satisfaction client

Motivation et expérience d'achat Modèle Enquête

18 des questions

Motivation et expérience d'achat enquête basée sur le produit, le prix et l'expérience.

Enquêtes de satisfaction client

Product Use Satisfaction

16 des questions

Product use, attribute evaluation and satisfaction.

Enquêtes de satisfaction client

Séminaire Achat Motivation Modèle Enquête

24 des questions

Séminaire achat motivation et le suivi de génération de prospects.

Enquêtes de satisfaction client

Préoccupation organisationnelle Modèle Enquête

9 des questions

Sondage sur les soins de santé de préoccupation organisationnelle pour la satisfaction des patients.

Enquêtes de satisfaction client

Service de modèle enquête d'évaluation de la qualité

16 des questions

Évaluation du service à la clientèle du mandataire et des mesures prises.

Enquêtes de satisfaction client

Courte Customer Satisfaction Template Survey

7 des questions

modèle général d'enquête produit / service basé sur la satisfaction du client, l'utilisation et les recommandations.

Enquêtes de satisfaction client

Service à la clientèle Satisfaction Template Survey

15 des questions

Satisfaction modèle d'enquête avec le Service à la clientèle. Mesures de temps de résolution, la connaissance du représentant, et la satisfaction client.

Enquêtes de satisfaction client

Auto Achat / Lease Satisfaction Template Survey

67 des questions

Satisfaction modèle d'enquête avec le processus d'achat / de location automobile, y compris le service.

Enquêtes de satisfaction client

Business Survey Questions

27 des questions

Business survey questions is a questionnaire to gather information about how satisfied the customer is with your business. This survey aims to identify what challenges are faced by customers while shopping at your business place, online or offline and help you understand what can be improved. Business surveys are very critical for every business. If you want your business to grow and have a loyal customer base, the most important factor is customer satisfaction. Every customer will not have the time to answer questions or give you their opinion when they are shopping with you. In such a case, a business survey can be very helpful to gather data and make well informed decisions to retain the existing customers as it can be done whenever they are free.

Business owners will know that acquiring a new customer cost at least 6-7 times more than retaining an existing customers. Retaining customers is getting more and more difficult by the day. However, it has been observed that customers can be retained if they are provided with a good experience. According to recent studies, at least 55% of customers are willing to pay if they are guaranteed a good experience. There is a 92% retention rate among those companies which have a well crafted customer service program. Furthermore, 80% of today's customer engagements can be supported by bots, hence the cost associated with this is comparatively less to the return you would get.

Hence planning a well crafted customer satisfaction program for your customers is vital especially in United states as a recent study stated that American companies lose over $62 billion each year because of poor customer service.

Following are the questions to gather information about customer satisfaction and customer opinions.

Enquêtes de satisfaction client

Customer Loss Survey

23 des questions

Customer loss survey questions is a questionnaire to understand the reasons why a customer has left your business. This survey template aims to identify the reasons that influenced the customer to leave your business and to uncover the factors, where improvement can be done to reduce customer churn. Such a survey can enable businesses to understand common characteristics and sentiments of this population and hence try to improve certain areas which can help them win those customers back.

Nowadays the competition in the market for all kinds of businesses is increasing and hence, all businesses have to keep up with the competition to retain their customers and keep them loyal. According to a recent survey, pricing and customer service played a major role in losing customers. From the data that was collected from a set of customers, it was observed that around 29% of customers left because of pricing and around 40% of them left because of customer service. This information was quite different from the information that the company employees had perceived. Hence a customer loss sample survey template can be helpful for businesses to understand the reasons why a customer is leaving and going to a competitor and this data can help the business to identify what improvements can be done to retain customers or win lost customers.

Following are the questions to gather information about the factors that influence a customer to leave.

Enquêtes de satisfaction client

User Satisfaction Survey

25 des questions

User satisfaction survey questions is a questionnaire to understand how satisfied a customer is with the product/service they are using. This survey aims to identify the perceptions of the users with regards to their experience while using the product/service. Such a survey can enable businesses to understand views of the users about their product/service and hence try to improve certain areas which can help them to keep these customers loyal and may be even promote it.

User satisfaction is as an important attribute that is extracted from a product or service after its usage. Nowadays the competition in the market for all kinds of businesses is increasing and hence, all businesses have to keep up with the competition to keep their users satisfied. According to the local consumer survey, 92% of the users trust recommendations made by a family or friend. 93% of the respondents stated they turn to online reviews to decide if the product/service is good. Word of mouth is considered to be a key influencer by 74% of this audience. Such recommendations or reviews are achieved only if the user is satisfied with the product/service. It is said that experience is going to be the key differentiator by 2020, not the price or the product but how satisfied a customer is going to be with the experience provided. Hence a user satisfaction sample survey template can be helpful for businesses to stay ahead in the game and build those loyal customer and may be even brand ambassadors.

Following are the questions to gather perceptions of the user about the product/service and their level of satisfaction.