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QuestionPro est le leader dans la fourniture de modèles de sondage de bout en bout. Ces modèles sont complets avec des questions de sondage, des exemples et des échantillons. Ces modèles constituent d'excellents échantillons pour former votre propre questionnaire et commencer à tester la satisfaction et l'expérience de vos clients en fonction des commentaires des clients. Cette bibliothèque de modèles de sondages auprès des clients est rédigée par des experts et comprend des aspects essentiels de la mesure de la satisfaction des clients tels que la qualité du produit, la rapidité du service, la réactivité du personnel et la compréhension des préoccupations du client. Plongez, choisissez un modèle et commencez à créer vos propres sondages auprès des clients.
Évaluation du service à la clientèle du mandataire et des mesures prises.
Satisfaction modèle d'enquête avec le Service à la clientèle. Mesures de temps de résolution, la connaissance du représentant, et la satisfaction client.
Business survey questions is a questionnaire to gather information about how satisfied the customer is with your business. This survey aims to identify what challenges are faced by customers while shopping at your business place, online or offline and help you understand what can be improved. Business surveys are very critical for every business. If you want your business to grow and have a loyal customer base, the most important factor is customer satisfaction. Every customer will not have the time to answer questions or give you their opinion when they are shopping with you. In such a case, a business survey can be very helpful to gather data and make well informed decisions to retain the existing customers as it can be done whenever they are free.
Business owners will know that acquiring a new customer cost at least 6-7 times more than retaining an existing customers. Retaining customers is getting more and more difficult by the day. However, it has been observed that customers can be retained if they are provided with a good experience. According to recent studies, at least 55% of customers are willing to pay if they are guaranteed a good experience. There is a 92% retention rate among those companies which have a well crafted customer service program. Furthermore, 80% of today's customer engagements can be supported by bots, hence the cost associated with this is comparatively less to the return you would get.
Hence planning a well crafted customer satisfaction program for your customers is vital especially in United states as a recent study stated that American companies lose over $62 billion each year because of poor customer service.
Following are the questions to gather information about customer satisfaction and customer opinions.
Customer loss survey questions is a questionnaire to understand the reasons why a customer has left your business. This survey template aims to identify the reasons that influenced the customer to leave your business and to uncover the factors, where improvement can be done to reduce customer churn. Such a survey can enable businesses to understand common characteristics and sentiments of this population and hence try to improve certain areas which can help them win those customers back.
Nowadays the competition in the market for all kinds of businesses is increasing and hence, all businesses have to keep up with the competition to retain their customers and keep them loyal. According to a recent survey, pricing and customer service played a major role in losing customers. From the data that was collected from a set of customers, it was observed that around 29% of customers left because of pricing and around 40% of them left because of customer service. This information was quite different from the information that the company employees had perceived. Hence a customer loss sample survey template can be helpful for businesses to understand the reasons why a customer is leaving and going to a competitor and this data can help the business to identify what improvements can be done to retain customers or win lost customers.
Following are the questions to gather information about the factors that influence a customer to leave.
User satisfaction survey questions is a questionnaire to understand how satisfied a customer is with the product/service they are using. This survey aims to identify the perceptions of the users with regards to their experience while using the product/service. Such a survey can enable businesses to understand views of the users about their product/service and hence try to improve certain areas which can help them to keep these customers loyal and may be even promote it.
User satisfaction is as an important attribute that is extracted from a product or service after its usage. Nowadays the competition in the market for all kinds of businesses is increasing and hence, all businesses have to keep up with the competition to keep their users satisfied. According to the local consumer survey, 92% of the users trust recommendations made by a family or friend. 93% of the respondents stated they turn to online reviews to decide if the product/service is good. Word of mouth is considered to be a key influencer by 74% of this audience. Such recommendations or reviews are achieved only if the user is satisfied with the product/service. It is said that experience is going to be the key differentiator by 2020, not the price or the product but how satisfied a customer is going to be with the experience provided. Hence a user satisfaction sample survey template can be helpful for businesses to stay ahead in the game and build those loyal customer and may be even brand ambassadors.
Following are the questions to gather perceptions of the user about the product/service and their level of satisfaction.
Vos clients ont vraiment un lien affectif avec votre entreprise ou votre marque? Ce questionnaire vous donnera la réponse. Ce sondage a été développé et testé par Maarten Tolboom, consultant chez TNS NIPO, en coopération avec la Fondation pour les communications commerciales à Amsterdam. Maarten a testé les liens affectifs des clients avec 10 marques nationales: Vodaphone, supermarchés Albert Hein, Heineken bière ,, Grolsch bière, la Postbank, ING Bank, Becel margarine, et deux journaux nationaux.
Ce questionnaire montre comment mesurer à la fois la satisfaction de l'importance et à vos clients de vos propositions de valeur. Avec ce questionnaire, vous pouvez constater que les clients sont très satisfaits de vos brochures et de la documentation, mais ne considérez pas importante, un signe que vous pouvez dépenser trop d'argent sur eux.
Ce questionnaire no-nonsense a fourni des droits d'auteur libre de Frederick E. Reichheld, auteur de deux best-sellers: Les règles de fidélité! et l'effet de fidélisation: La force cachée derrière la croissance, des bénéfices et une valeur durable. Reichheld, un consultant Bain Company, est un conférencier bien connu (et souvent cité).
Enquête de produit basée sur l'utilisation, l'évaluation de l'attribut, et la satisfaction.
Type de magasin acheté à partir, la démographie, l'application d'utilisation.
Informations client, occasions d'utilisation, des informations d'identification de la garantie.
Évaluation de l'utilisation des produits, la satisfaction, le rachat des attentes.
The wifi security survey is an in-depth questionnaire that collects feedback from respondents that connect to the internet via hotspot. This sample survey template is used to gather in-depth data from respondents about their knowledge of wireless networks and the associated risks. The survey was created by industry experts to collect in-depth data by using survey questions, from users of wireless networks to understand from them, their usage habits and understanding of how wireless networks, work.
The podcast survey is an in-depth survey template that can be used to collect feedback about podcast consumption metrics. This questionnaire consists of multiple survey questions that can be used at a podcast launch phase to understand content placement as well as to gauge how it could be consumed as well as to understand the success of an existing podcast. This sample survey was created by industry leaders that have an in-depth understanding of the metrics that define the success of a podcast.
The main objective of any business is to increase sales and revenue. User interface plays a vital role in achieving this goal. For any business to be successful in generating sales, the user or customer has to be satisfied with the product and needs to be provided with good experience. A user experience is directly related to the user interface of the product. Having an attractive interface and ease of use to operate it, will keep your customers happy and wanting to come back again.. By conducting a user interface survey, it will enable a company to evaluate the current interface and find out areas of improvements to optimize the product as per the demand.
Following are the questions to understand the opinion of the user about the current interface of the product:
Energy drinks survey questions is a questionnaire to understand public opinion energy drinks. This survey aims to identify the factors that influence the choice of energy drinks and what are the perceptions of a consumer about them.
An energy drink is a drink which is made of sugar and stimulating compounds that give a boost to the energy levels in an individual. These energy drinks usually have an impact on the cognitive performance and hence it can be very helpful to athletes. Even though there have been talks about the risks associated with excessive consumption of energy drinks, a lot of athletes still prefer having it. There are various brands in the market and most of the time brand names play a major role in the choice of energy drink. Using an energy drink sample survey template can help companies to understand public opinion and the factors that influence their choice. Using this data, companies can change their strategies to reach their segment market.
Following are the questions to gather information regarding energy drinks and the parameters that impact the choice of the brand.
Apple vs Samsung survey questions is a questionnaire to understand customer opinions about Apple and Samsung smartphones. These survey questions aim to identify what are the factors that influenced the customer to purchase the particular brand and what are their perceptions about Apple or Samsung as a brand for smartphones.
When we talk about high-end smartphones, only two companies come to our minds, namely Apple or Samsung. We can say the market is divided in two segments, such as Apple users for iOS or Samsung for android OS. If someone was to shift or purchase a high-end smartphone, he would choose from an Apple or Samsung smartphone, as his first preference. Such a survey would enable the company to understand consumer opinions about these products and hence strategies can be made to reach the market segment accordingly and to grab a higher market share.
Following are the questions to gather information about users opinion about Apple or Samsung smartphones:
Commentaires sur la compagnie, produit, service à la clientèle, l'intention de revenir.
Évaluation des services et des commentaires pour un fournisseur de services Internet.
The airline passenger satisfaction survey is an in-depth feedback questionnaire that an airline sends to its passenger to collect feedback about the flying experience. This sample survey template helps collect data on a macro and micro level from all the passengers on each flight to monitor service quality and collect feedback about any deterioration of services. These survey questions can be tweaked to collect data about each aspect of a flight experience and manage services and training according to the customers expectations, wants and likes.