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QuestionPro is the leader in providing thoroughly tested customer service survey templates. These templates consists of critical survey questions with regards to client servicing quality, service evaluation, customer support, new services concept testing and a lot more! These surveys and questionnaires can also serve as sample surveys and examples for research reference, if you want to start a survey from scratch. Just select a customer service survey template of your choice and get started!
Feedback sobre empresa, produto, serviço ao cliente, a intenção de voltar.
The airline passenger satisfaction survey is an in-depth feedback questionnaire that an airline sends to its passenger to collect feedback about the flying experience. This sample survey template helps collect data on a macro and micro level from all the passengers on each flight to monitor service quality and collect feedback about any deterioration of services. These survey questions can be tweaked to collect data about each aspect of a flight experience and manage services and training according to the customers expectations, wants and likes.