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Effective Customer Service Survey Tools offered
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Choose The Perfect Customer Service Survey Questions

Customer service surveys attempt to accomplish a number of tasks, which include gaining customer feedback, measuring employee effectiveness, discovering product acceptance, and gauging customer satisfaction. Depending on the results you need, you can ask to measure these factors at different points in a transaction process. For example, is you were the owner of a hair salon and wanted to know customers' reactions to the overall service, you could ask their experience about different stages within their stay, such as entering the salon, getting a haircut, paying, etc. The dynamic nature of these surveys allows for pinpoint focus on specific issues that need to be addressed. QuestionPro offers 3 different ways to start creating customer service surveys:
1) You can select from 50 survey templates for full use or modification; 2) If you already have a survey typed up in Microsoft™ Word™, you can import it into QuestionPro; 3) Finally, you can create your own survey from scratch with QuestionPro's easy-to-use interface.

Customer Service Survey Creation Options

QuestionPro realizes how valuable customer service feedback is. That's why we give you 3 different options to get you started with making quick and effective surveys, either choosing a template, importing an existing survey, or creating a new one.
Template Library
QuestionPro provides you with over 50 customer service survey templates to choose from, each dealing with a different subject area. For example, several templates deal with retail store evaluation (for a more brick and mortar focus), others handle motivation and buying experience, while some focus on the actual product itself. Each template is complete and ready to go, or available for customization, if you need to add or subtract questions to fit your needs. Check out the different templates in QuestionPro's library to brainstorm customer service survey questions today!
Importing a Survey
If you already have a survey or at least a rough draft of one typed up in Microsoft™ Word™, QuestionPro gives you the option of importing it for further customization and use. If your agenda entails the creation of multiple surveys, this can be a useful feature for maintaining the same flow and logic from survey to survey.
Create a New Customer Service Survey
If you don't happen to have a survey typed up already and don't see any templates that quite fit what your needs, you always have the option of creating a new survey from scratch. Using QuestionPro's intuitive interface will help you easily choose the question types you need. If you're looking to generate some new ideas, you can browse the templates and customize them to add the questions you need.

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Types of Customer Service Survey Questions

Customer and client satisfaction
Motivation and Buying Experience

Questions on this template cover a customer's satisfaction on the product itself, specifically asking why they purchased the product, whom the product was purchased for, and a customer's experience with pricing and coupons. This template tries to cover a customer's experience with the technicals of the purchasing experience.

New product and services
Voice of the Customer

Voice of the Customer. These types of questions try to discover a customer's emotions when travelling through the purchasing process. Questions on this template ask a variety of topics, including brand loyalty and company devotion. In addition, overall satisfaction with a company's product selection, value and services are also covered.

Event planning
Product Use Satisfaction

If your aim is to focus specifically on one product, use the product use satisfaction template to discover the customer's experience on using one particular product. Some questions ask their experience with purchasing, any issues with the product itself as well as customer service performance if issues persists.

Website feedback
Customer Service Satisfaction

More oriented toward service focused businesses, use this template to discover how customers feel about the treatment they received. This is not only about satisfaction of the service itself, but also for general service while conducting other forms of business, such as wait times and knowledge of the representative helping them.

Creating Your First Customer Service Survey

To help you in creating your customer service surveys, QuestionPro makes it easy to jump right in and start creating surveys in minutes! We've included a video to help get you started right away!
Create a Customer Service Survey using the following steps:
Step 1: Go to QuestionPro and create an account in seconds
Step 2: When you're logged in, click the green circle labeled "Create a Survey";
Step 3: Create your survey from either a pre-made template, importing an existing one, or starting a brand-new one from scratch.

Using QuestionPro for Customer Service Survey Questions!

Employing A Customer Service Survey for Assessment - Things to Recognize

QuestionPro gives you a number of ways to start creating customer surveys for gathering feedback. Within minutes, you can have a brand new account created, customer service survey questions organized and ready for distribution. If you're looking at other solution providers for your surveys, consider the following questions:

Production

How fast and easy is it for you to jump in start creating surveys? Is there a long, tedious registering process that almost encourages you to look elsewhere or are you able to create a brand new account and login within mere seconds? Once you sign on and reach the main interface, how quickly can you create a template? Are you given various options for building a survey or are you taken to main page and left to figure things out on your own, using a confusing interface? How about customizing the survey you want to create? How easy is it to adjust the colors/main theme in order to have it fit with other elements such as your website? Are you given full CSS privileges to customize little details of your survey?
QuestionPro provides the quickest and easiest ways to sign up and start creating surveys.

  Delivery    

When you're all finished creating your survey, how straightforward is distribution? Does the solution provider you're considering offer management to an email list of your personal recipients whom you wish to send the survey to? What about if you're looking for something simply like a just having a web link that directs a user straight to your survey? For something a little more personal, does the solution provider give you embeddable HTML code to display on your website or blog? What about something cool and cutting edge like a QR code? You could print out a QR code, have it posted on the product itself to have your patrons answer a few customer service survey questions at their leisure. Can your solution provider give you that?
With QuestionPro, you can do all of the above in the easiest way possible.

Evaluation

When you want to look at the results of your survey, can you check out an overview snapshot of your results, giving you a simple real-time audit with visual aids like graphs and charts? When you want to create a custom report, how easy is it to filter out certain types of data, giving you only the metrics you're looking for? Further, what if you're looking for more in-depth analysis and need just the hard data to analyze in program such as Excel? Perhaps all you need to do is backup the results to the cloud.
QuestionPro easily offers all of these solutions!

Production

How fast and easy is it for you to jump in start creating surveys? Is there a long, tedious registering process that almost encourages you to look elsewhere or are you able to create a brand new account and login within mere seconds? Once you sign on and reach the main interface, how quickly can you create a template? Are you given various options for building a survey or are you taken to main page and left to figure things out on your own, using a confusing interface? How about customizing the survey you want to create? How easy is it to adjust the colors/main theme in order to have it fit with other elements such as your website? Are you given full CSS privileges to customize little details of your survey?
QuestionPro provides the quickest and easiest ways to sign up and start creating surveys.

  Delivery    

When you're all finished creating your survey, how straightforward is distribution? Does the solution provider you're considering offer management to an email list of your personal recipients whom you wish to send the survey to? What about if you're looking for something simply like a just having a web link that directs a user straight to your survey? For something a little more personal, does the solution provider give you embeddable HTML code to display on your website or blog? What about something cool and cutting edge like a QR code? You could print out a QR code, have it posted on the product itself to have your patrons answer a few customer service survey questions at their leisure. Can your solution provider give you that?
With QuestionPro, you can do all of the above in the easiest way possible.

Evaluation

When you want to look at the results of your survey, can you check out an overview snapshot of your results, giving you a simple real-time audit with visual aids like graphs and charts? When you want to create a custom report, how easy is it to filter out certain types of data, giving you only the metrics you're looking for? Further, what if you're looking for more in-depth analysis and need just the hard data to analyze in program such as Excel? Perhaps all you need to do is backup the results to the cloud.
QuestionPro easily offers all of these solutions!

Customer Service Survey Creation: The Complete Procedure

Create Surveys
Create Your Customer Service Survey Questions

Create on account on QuestionPro and you'll have access to over 50 customer service survey templates, each fully customizable so you can add or subtract questions, rearrange the order and adjust the theme to fit your specific tastes. You can also import an existing survey or simply create one from scratch using QuestionPro's intuitive interface.

Collect Responses
Distribute Your Customized Surveys

When you're finished creating the survey you need, you have a multitude of options for survey distribution. You can email your survey out to an email list using a system that you're able to manage, in addition to providing interested parties with a direct link to the report. More versatile options include embedding your survey on your website or blog, in addition to creating a custom QR code to put in logical places a user might give certain types of feedback.

Analyze Results
Analyzing Your Results

Once your survey is live, at any point in time you can check your responses in real-time in addition to providing a snapshot of survey results with visual aids such as charts or graphs. You have several additional options for viewing your data including filtering, utilizing pivot tables as well as trend analysis. Easily export your results for more in-depth analysis using Excel or SPSS. Using QuestionPro, you can send results to your social media network in just a few clicks.

Customer Service Survey Creation with QuestionPro!