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Create a Customer Service Survey Today!

Quickly create surveys, forms and polls

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Choose the Perfect Customer Service Survey Questions

By using customer service surveys, you can measure employee effectiveness, gain customer feedback, in addition to conducting market research. Such significant data can bring much insight as to where your business is performing well and in which areas it’s lacking. You can then begin to take action on improving your business which cultivates a greater environment for your customers and employees.

The QuestionPro Survey Creation Process

Create. Using QuestionPro, you can easily create surveys using the intuitive interface, with access to over 50 pre-made templates, over 30 question types and a host of customization options.

Distribute. Choose from a variety of methods to send your survey out, including email, social media, site embedding and even purchasing respondents.

Analyze. Once your results have been collected, you can analyze your data using built-in visual tools like charts and graphs, which offer filtering options. Export your survey results into Excel for more in-depth analysis.

Click here to browse our free customer service-related templates

Free account never expires, unlimited surveys!
  • Pro accounts for as low as $12
  • No contracts. No commitments.
  • UNLIMITED surveys
  • UNLIMITED responses

Types of Customer Service Survey Questions

Customer and client satisfaction
Motivation and Buying Experience

Questions on this template cover a customer's satisfaction on the product itself, specifically asking why they purchased the product, whom the product was purchased for, and a customer's experience with pricing and coupons.

New product and services
Voice of the Customer

Voice of the Customer. These types of questions try to discover a customer's emotions when travelling through the purchasing process. Questions on this template ask a variety of topics, including brand loyalty and company devotion.

Event planning
Product Use Satisfaction

If your aim is to focus specifically on one product, use the product use satisfaction template to discover the customer's experience on using one particular product. Some questions ask their experience with purchasing and any issues with the product itself.

Website feedback
Customer Service Satisfaction

Use this template to discover how customers feel about the treatment they received. This is not only about satisfaction of the service itself, but also for general service, such as wait times and knowledge of the representative helping them.

Creating Your First Customer Service Survey

To help you in creating your customer service surveys, QuestionPro makes it easy to jump right in and start creating surveys in minutes! We've included a video to help get you started right away!
Create a Customer Service Survey using the following steps:
Step 1: Go to QuestionPro and create an account in seconds
Step 2: When you're logged in, click the green circle labeled "Create a Survey";
Step 3: Create your survey from either a pre-made template, importing an existing one, or starting a brand-new one from scratch.

Using QuestionPro for Customer Service Survey Questions!

Employing A Customer Service Survey for Assessment - Things to Recognize

QuestionPro gives you a number of ways to start creating customer surveys for gathering feedback. Within minutes, you can have a brand new account created, customer service survey questions organized and ready for distribution. If you're looking at other solution providers for your surveys, consider the following questions:

Production

How fast and easy is it for you to jump in start creating surveys? Is there a long, tedious registering process that almost encourages you to look elsewhere or are you able to create a brand new account and login within mere seconds? Once you sign on and reach the main interface, how quickly can you create a template?
QuestionPro provides the quickest and easiest ways to sign up and start creating surveys.

  Delivery    

When you're all finished creating your survey, how straightforward is distribution? Does the solution provider you're considering offer management to an email list of your personal recipients whom you wish to send the survey to? What about if you're looking for something simply like a just having a web link that directs a user straight to your survey?
With QuestionPro, you can do all of the above in the easiest way possible.

Evaluation

When you want to look at the results of your survey, can you check out an overview snapshot of your results, giving you a simple real-time audit with visual aids like graphs and charts? When you want to create a custom report, how easy is it to filter out certain types of data, giving you only the metrics you're looking for?
QuestionPro easily offers all of these solutions!

Production

How fast and easy is it for you to jump in start creating surveys? Is there a long, tedious registering process that almost encourages you to look elsewhere or are you able to create a brand new account and login within mere seconds? Once you sign on and reach the main interface, how quickly can you create a template?
QuestionPro provides the quickest and easiest ways to sign up and start creating surveys.

  Delivery    

When you're all finished creating your survey, how straightforward is distribution? Does the solution provider you're considering offer management to an email list of your personal recipients whom you wish to send the survey to? What about if you're looking for something simply like a just having a web link that directs a user straight to your survey?
With QuestionPro, you can do all of the above in the easiest way possible.

Evaluation

When you want to look at the results of your survey, can you check out an overview snapshot of your results, giving you a simple real-time audit with visual aids like graphs and charts? When you want to create a custom report, how easy is it to filter out certain types of data, giving you only the metrics you're looking for?
QuestionPro easily offers all of these solutions!

Customer Service Survey Creation: The Complete Procedure

Create Surveys
Create Your Customer Service Survey Questions

Create on account on QuestionPro and you'll have access to over 50 customer service survey templates, each fully customizable so you can add or subtract questions, rearrange the order and adjust the theme to fit your specific tastes. You can also import an existing survey or simply create one from scratch.

Collect Responses
Distribute Your Customized Surveys

When you're finished creating the survey you need, you have a multitude of options for survey distribution. You can email your survey out to an email list using a system that you're able to manage, in addition to providing interested parties with a direct link to the report.

Analyze Results
Analyzing Your Results

Once your survey is live, at any point in time you can check your responses in real-time in addition to providing a snapshot of survey results with visual aids such as charts or graphs. You have several additional options for viewing your data including filtering, utilizing pivot tables, trend analysis and exporting your data to Excel/SPSS.

Customer Service Survey Creation with QuestionPro!