Billboard

Choose A Free Customer Survey Template

Easily create surveys, forms and polls

Get Your Free Account Now »

Join over
2 million customers

Logos

Easily create a questionnaire from a customer survey template. Create a free account with QuestionPro today!

There are a lot of different types of customer surveys out there - how do you know which one to pick?Fortunately, with QuestionPro, you can choose a template library of over 50 customer survey templates to edit, customize and utilize for your exact needs. Gauging customer satisfaction is a crucial step in retaining repeat business. QuestionPro provides you with the necessary tools to create and distribute the perfect survey.

The QuestionPro Survey Creation Process

Create. QuestionPro gives you over 50 survey templates to fully modify to your standards. Choose any one, change the fonts, colors and add any questions you may need to ask respondents. You've got over 50 survey templates to select for full customization. Pick any one, change the color and theme, in addition to adding your own questions.

Distribute. Once you're finished, select from a variety of methods to distribute your survey, which include social media, email, QR codes and even printing your own signs and flyers.

Analyze. By using QuestionPro, you can start to analyze your results as soon as they come in by using the built in real-time summary. Looking for advanced analysis? Simply export your results to SPSS or Excel.

Click here to view our selection of survey templates.

Video

Watch the 1-minute tour

Different Types Of Customer Surveys

View Different Customer Surveys From QuestionPro
Product Surveys

The most likely questions asked on these surveys relate to how often a customer might use it and the likelihood of them repurchasing.

Choose The Best Customer Survey Template
Service Evaluation

If your company is service focused, you can conduct one of these types of surveys that will help determine how knowledgeable your employees are and the level of service they provide.

Customer Service Evaluation
Overall Customer Satisfaction

Overall customer satisfaction surveys will cover a multitude of aspects and areas relating to the topic, but might not go into the heavy details of a particular area.

Learning The Customer's Voice
Voice of the Customer

Some questions you might typically find include these surveys relate to brand image changes and reactions if the company were to go out of business.

Types Of Customer Surveys

With QuestionPro, there a ton of features that allow you to create the exact kind of survey you're looking for. Here's a short video clip to assist you in the steps. To start, simply follow these steps:

Step 1: Start an account with QuestionPro;
Step 2: Towards the top of the page, click on "Create A Survey";
Step 3: A window will popup, prompting you to choose which method of survey creation you want. You have access to the template library, a collection of over 100 ready made surveys, over 50 of which deal exclusively with customer service. If there's specific questions that you want to include, you can easily import them using Microsoft Word. Last but not least, you can always start fresh from a blank template, picking from a wide variety of question types and personalization options.

Questionnaire Creation In QuestionPro

Video

Using A Customer Survey Template - Things To Remember

With the many different features offered by QuestionPro, making and distributing the perfect survey is quick and easy. If you happen to see other survey creation providers who are claiming to perform the same things, remember these questions:

Creation

How big is their template library? Does it cover a huge range of topics such as marketing and customer satisfaction? if there's questions that you already have and would like to incorporate into your survey, are you able to easily import them? What about starting from a blank template?

With QuestionPro, you can do all of this and more.

Distribution

What sort of options do you have for distribution once your survey has been made? Are you able to easily import lists of email addresses for easy, mass delivery? What if you just need to post your survey to your social media walls on Facebook and LinkedIn? Are you able to do that from within the interface? Let's say that you need to generate a QR code that links directly to your survey. Can you create one?

QuestionPro can perform all of these tasks and more.

Analysis

With data starting to come in from all of your responses, what are you able to do with it? Can you perform various types of analysis that include data filtering, pivot table creation or trend or TURF analysis? In terms of report creation, can you make word clouds or infographics? And what if you need to simply export your results to the cloud such as Dropbox or Google Docs?

When you choose QuestionPro, you can perform everything here, plus much more!

Creation

How big is their template library? Does it cover a huge range of topics such as marketing and customer satisfaction? if there's questions that you already have and would like to incorporate into your survey, are you able to easily import them? What about starting from a blank template?

With QuestionPro, you can do all of this and more.

Distribution

What sort of options do you have for distribution once your survey has been made? Are you able to easily import lists of email addresses for easy, mass delivery? What if you just need to post your survey to your social media walls on Facebook and LinkedIn? Are you able to do that from within the interface? Let's say that you need to generate a QR code that links directly to your survey. Can you create one?

QuestionPro can perform all of these tasks and more.

Analysis

With data starting to come in from all of your responses, what are you able to do with it? Can you perform various types of analysis that include data filtering, pivot table creation or trend or TURF analysis? In terms of report creation, can you make word clouds or infographics? And what if you need to simply export your results to the cloud such as Dropbox or Google Docs?

When you choose QuestionPro, you can perform everything here, plus much more!

Choosing A Customer Survey Template In QuestionPro: The Process

Customer Template Creation
Developing Your Questionnaire

Creating an account is easy and only take a few second with QuestionPro. Once you're logged in, available to you are three unique methods for survey creation, which include starting from a blank template, importing a survey or a list of questions that you may wish to use or by browsing the template library. Once you have a survey, you can personalize it by picking pre-selected themes or by modifying the CSS for specific customization.

Survey Delivery
Delivering Your Survey

Once your survey is all created, you have a variety of options for sending it out. You can create and manage custom lists of email addresses so that mass distribution of your survey is made easy. If you don't have any respondents, QuestionPro gives you the options of purchasing a demographic specific sample of participants.

Analyzing Your Survey Responses
Analyzing Your Responses

When it's time to report on your results, you have quite a few options available to you. You have several data visualization tools available for use to create word clouds or infographics. If you need to perform in-depth analysis, you can export your results and bring them into analysis programs like SPSS or Excel, or you can perform TURF and trend analysis from within QuestionPro.

Choose A Customer Survey Template From QuestionPro

×
×
FREE Webinar: Going Beyond Net Promoter Score FREE CX Webinar:   Register! Book My Slot