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Choose the Perfect Sample Customer Survey

By using a sample customer survey, you can easily gain customer feedback, in addition to conducting a little market research into what products and services are successful. This kind of data can bring much insight as to where your business is performing successfully and where it needs improvement. You can then take the proper actions necessary.

The QuestionPro Survey Creation Process

Create. QuestionPro provides all users easy access to create surveys using the intuitive interface, with over 50 pre-made templates available in the template library. Easily customize any one of them.

Distribute. Pick from a variety of distribution channels to send your survey out, which include email, social media, site embedding and even purchasing respondents to take your survey.

Analyze. You can analyze your data using built-in visual tools like charts and graphs, which offer filtering options. Easily export your survey results into Excel or SPSS for more in-depth analysis.

Click here to browse our free customer service-related templates

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Types of Customer Service Survey Questions

Customer and client satisfaction
Motivation and Buying Experience

These templates cover a customer's satisfaction on the product itself, specifically asking why they purchased the product, whom the product was purchased for, and a customer's experience with pricing and coupons.

New product and services
Voice of the Customer

Trying to discover a customer's emotions when travelling through the purchasing process can be beneficial to discovering brand loyalty and company devotion.

Event planning
Product Use Satisfaction

If your aim is to focus specifically on one product, use the product use satisfaction template to discover the customer's experience on using one particular product.

Website feedback
Customer Service Satisfaction

Use this template to discover how customers feel about the treatment they received. This also applies to general service, such as wait times and knowledge of the representative helping them.

Creating Your First Customer Service Survey

To help you in making your first sample customer surveys, QuestionPro makes it easy to jump right in and start creating surveys in minutes! We've included a video to help get you started right away!
Create a Customer Service Survey using the following steps:
Step 1: Go to QuestionPro and create an account in seconds
Step 2: When you're logged in, click the green circle labeled "Create a Survey";
Step 3: Create your survey from either a pre-made template, importing an existing one, or starting a brand-new one from scratch.

Using QuestionPro for Customer Service Survey Questions!

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Employing A Customer Service Survey for Assessment - Things to Recognize

QuestionPro gives you a number of ways to start creating customer surveys for gathering feedback. Within minutes, you can have a brand new account created, customer service survey questions organized and ready for distribution. If you're looking at other solution providers for your surveys, consider the following questions:

Production

How large is their template library? If you need help with creating your surveys, does the solution provider give you the tools necessary to brainstorm your survey? What if you have additional questions that you need to add, how easy is modifying an existing template, or importing a survey that you've typed up? With QuestionPro, all of these options are available in a quick and easy editor!

Delivery

When you're all finished creating your survey, how straightforward is distribution? Does the solution provider you're considering offer management to an email list of your personal recipients whom you wish to send the survey to? ?
With QuestionPro, you can do all of the above in the easiest way possible.

Evaluation

When your survey is ready to be distributed, how many different methods of distribution do you have? Are you able to create and manage an email list that you can use to quickly send out your survey? What about being given a single block of code to easily embed your survey on your website or blog?

With QuestionPro, you can do everything mentioned!

Production

How large is their template library? If you need help with creating your surveys, does the solution provider give you the tools necessary to brainstorm your survey? What if you have additional questions that you need to add, how easy is modifying an existing template, or importing a survey that you've typed up? With QuestionPro, all of these options are available in a quick and easy editor!

Delivery

When you're all finished creating your survey, how straightforward is distribution? Does the solution provider you're considering offer management to an email list of your personal recipients whom you wish to send the survey to? ?
With QuestionPro, you can do all of the above in the easiest way possible.

Evaluation

When your survey is ready to be distributed, how many different methods of distribution do you have? Are you able to create and manage an email list that you can use to quickly send out your survey? What about being given a single block of code to easily embed your survey on your website or blog?

With QuestionPro, you can do everything mentioned!

Customer Service Survey Creation: The Complete Procedure

Create Surveys
Create Your Customer Service Survey Questions

When you go to QuestionPro, sign up and create your own account - it will only take a few seconds. After you login, you're given access to create new surveys, edit existing surveys, send out your survey, views reports, and connect with apps such as Salesforce.com, SurveyPocket and Dropbox.

Collect Responses
Distribute Your Customized Surveys

When you're finished creating the survey you need, you have a multitude of options for survey distribution. You can email your survey out to an email list using a system that you're able to manage, in addition to providing interested parties with a direct link to the report.

Analyze Results
Analyzing Your Results

Viewing results is easy using QuestionPro. At any point during the survey, you can view, in real-time, the latest survey results with graphical aids such as graphs and charts. To create a report, you can customize it by applying filtering, using PivotTables as well as viewing trend analysis.

Sampe Customer Survey Creation with QuestionPro!

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