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Vorlagenbibliothek Umfragen zur Mitarbeiterbeurteilung Client Service Umfrage

Client Service Umfrage

4 Fragen: Bewertung der Qualität der Kundenbetreuung

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Die Mitarbeiter der [Abteilung] sind aufmerksam, um alle Kundenanliegen zu identifizieren und zu verstehen. Sehr unzutreffend Unzutreffend Neutral Zutreffend Sehr zutreffend Unsicher Meine Abteilung reagiert schnell auf Kundenanfragen, trotz hohem Arbeitspensum. Sehr unzutreffend Unzutreffend Neutral Zutreffend Sehr zutreffend Unsicher Meine Arbeitsgruppe ist höflich, auch wenn der Kunde unangemessen handelt. Sehr unzutreffend Unzutreffend Neutral Zutreffend Sehr zutreffend Unsicher Wie zufrieden sind Sie insgesamt mit der Qualität des Kundenservice, den Ihre Abteilung zur Verfügung gestellt? Sehr unzufrieden Unzufrieden Neutral Zufrieden Sehr zufrieden Unsicher

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