無料アカウント


航空会社の乗客満足度調査 フィードバックアンケートサンプルテンプレート

The airline passenger satisfaction survey is an in-depth feedback questionnaire that an airline sends to its passenger to collect feedback about the flying experience. This sample survey template helps collect data on a macro and micro level from all the passengers on each flight to monitor service quality and collect feedback about any deterioration of services. These survey questions can be tweaked to collect data about each aspect of a flight experience and manage services and training according to the customers expectations, wants and likes.


1. Japanese (日本語) translation missing for : How many times have you flown in the past 12 months? (Count a return trip as two)
Japanese (日本語) translation missing for : What was the purpose of your most recent trip?
3. Japanese (日本語) translation missing for : Please indicate the cabin class you usually fly when travelling for "Business purpose".
Japanese (日本語) translation missing for : Please indicate the cabin class you usually fly when travelling on "Leisure".
5. Japanese (日本語) translation missing for : Which are your three most preferred airlines when making long haul flights (Flights more than 6 hours)?
(Please insert one name per line)
5. Japanese (日本語) translation missing for : Which are your three most preferred airlines when making short haul flights(Flights less than 6 hours)?
(Please insert one name per line)
6. Japanese (日本語) translation missing for :
Japanese (日本語) translation missing for : Airline sales office
Japanese (日本語) translation missing for : Company travel department
Japanese (日本語) translation missing for : Airline desk at the airport
Japanese (日本語) translation missing for : Travel agent
Japanese (日本語) translation missing for : Airline website
Japanese (日本語) translation missing for : Online travel agents (Example Opodo, Travelocity etc)
Japanese (日本語) translation missing for : Others
Japanese (日本語) translation missing for : For your most recent "Business travel" where did you purchase your ticket?
Japanese (日本語) translation missing for : For your most recent "Leisure travel" where did you purchase your ticket?
7. Japanese (日本語) translation missing for : Please state your agreement with the reason you pick an airline:
Japanese (日本語) translation missing for : Strongly disagree
Japanese (日本語) translation missing for : Disagree
Japanese (日本語) translation missing for : Neutral
Japanese (日本語) translation missing for : Agree
Japanese (日本語) translation missing for : Strongly agree
Japanese (日本語) translation missing for : The departure and arrival time was favorable
Japanese (日本語) translation missing for : The connections were favorable
Japanese (日本語) translation missing for : I have a frequent flier account with this airline
Japanese (日本語) translation missing for : Airfare was better
Japanese (日本語) translation missing for : I like the OTP of this airline
Japanese (日本語) translation missing for : I like the service offered on this airline
Japanese (日本語) translation missing for : I have lounge access when I fly this airline
Japanese (日本語) translation missing for : I have a preference for the aircraft type
Japanese (日本語) translation missing for : I have a friend or family working with the airline
8. Japanese (日本語) translation missing for : Please rate how long you waited in line:
Japanese (日本語) translation missing for : Didn’t use
Japanese (日本語) translation missing for : 0-10 mins
Japanese (日本語) translation missing for : 11-20 mins
Japanese (日本語) translation missing for : 20-30 mins
Japanese (日本語) translation missing for : 30 mins or more
Japanese (日本語) translation missing for : At the ticket counter
Japanese (日本語) translation missing for : To check-in
Japanese (日本語) translation missing for : Baggage drop
Japanese (日本語) translation missing for : Seat assignment
Japanese (日本語) translation missing for : Getting from security hold to boarding gate
Japanese (日本語) translation missing for : Boarding gate
Japanese (日本語) translation missing for : Deplaning
Japanese (日本語) translation missing for : Waiting for luggage at destination airport
9. Japanese (日本語) translation missing for : Please state your satisfaction with the below:
Japanese (日本語) translation missing for : Very dissatisfied
Japanese (日本語) translation missing for : Not satisfied
Japanese (日本語) translation missing for : Neutral
Japanese (日本語) translation missing for : Satisfied
Japanese (日本語) translation missing for : Very satisfied
Japanese (日本語) translation missing for : The check-in staff was helpful and friendly
Japanese (日本語) translation missing for : The airline ushers were helpful and friendly
Japanese (日本語) translation missing for : Baggage handling
Japanese (日本語) translation missing for : Self-check in counters
Japanese (日本語) translation missing for : Courtesy of flight crew
Japanese (日本語) translation missing for : Appearance of flight crew
Japanese (日本語) translation missing for : Pilots communication with passengers
Japanese (日本語) translation missing for : Quality of food and drinks
Japanese (日本語) translation missing for : Food and drink options
Japanese (日本語) translation missing for : Space for luggage
Japanese (日本語) translation missing for : Very dissatisfied
Japanese (日本語) translation missing for : Not satisfied
Japanese (日本語) translation missing for : Neutral
Japanese (日本語) translation missing for : Satisfied
Japanese (日本語) translation missing for : Very satisfied
Japanese (日本語) translation missing for : Cleanliness on the plane
Japanese (日本語) translation missing for : Seat width and seat pitch
Japanese (日本語) translation missing for : Noise level of aircraft
10. Japanese (日本語) translation missing for :
Japanese (日本語) translation missing for : Schedule
Japanese (日本語) translation missing for : Punctuality
Japanese (日本語) translation missing for : In-flight catering
Japanese (日本語) translation missing for : In-flight internet
Japanese (日本語) translation missing for : In-flight telephony
Japanese (日本語) translation missing for : In-flight mobile telephony
Japanese (日本語) translation missing for : In-flight entertainment
Japanese (日本語) translation missing for : Frequent flyer programme
Japanese (日本語) translation missing for : Ticket price
Japanese (日本語) translation missing for : Airline image
Japanese (日本語) translation missing for : What are the most influential factors that affect your choice of airlines for "Business travel"?
Please rank the following factors between 1 and 5, 5 being most important and 1 being least important.
11. Japanese (日本語) translation missing for :
Japanese (日本語) translation missing for : Schedule
Japanese (日本語) translation missing for : Punctuality
Japanese (日本語) translation missing for : In-flight catering
Japanese (日本語) translation missing for : In-flight internet
Japanese (日本語) translation missing for : In-flight telephony
Japanese (日本語) translation missing for : In-flight mobile telephony
Japanese (日本語) translation missing for : In-flight entertainment
Japanese (日本語) translation missing for : Frequent flyer programme
Japanese (日本語) translation missing for : Ticket price
Japanese (日本語) translation missing for : Airline image
Japanese (日本語) translation missing for : What are the most influential factors that affect your choice of airlines for "Leisure travel"?
Please rank the following factors between 1 and 5, 5 being most important and 1 being least important.
Japanese (日本語) translation missing for : Considering all other factors as equal, which in-flight communication facility is more important to you; in-flight mobile telephony or broadband internet access?
13. Japanese (日本語) translation missing for :
Japanese (日本語) translation missing for : Fax
Japanese (日本語) translation missing for : E-mail
Japanese (日本語) translation missing for : In-flight
telephony
Japanese (日本語) translation missing for : In-flight Internet
Japanese (日本語) translation missing for : None
Japanese (日本語) translation missing for : Have you ever used any of the following in-flight communication facilities on "Long haul" flights?(Select all that are applicable)
Japanese (日本語) translation missing for : Have you ever used any of the following in-flight communication facilities on "Short haul" flights?(Select all that are applicable)
14. Japanese (日本語) translation missing for :
Japanese (日本語) translation missing for : Ease of operation
Japanese (日本語) translation missing for : Value for money
Japanese (日本語) translation missing for : Payment options
Japanese (日本語) translation missing for : Voice quality
Japanese (日本語) translation missing for : If you have used in-flight telephony, how would you rate your experience? (Please score between 5 for very good and 1 for very poor)
Japanese (日本語) translation missing for :    Long haul         
Japanese (日本語) translation missing for :    Short haul         
Japanese (日本語) translation missing for : What is the price in US$,you are willing to pay per minute for in-flight telephone services?
16. Japanese (日本語) translation missing for :
Japanese (日本語) translation missing for : Business calls
Japanese (日本語) translation missing for : Personnel calls
Japanese (日本語) translation missing for : Business messaging
Japanese (日本語) translation missing for : Personnel messaging
Japanese (日本語) translation missing for : Checking email’s
Japanese (日本語) translation missing for : Document reader
Japanese (日本語) translation missing for : Gaming
Japanese (日本語) translation missing for : Music player
Japanese (日本語) translation missing for : Internet
Japanese (日本語) translation missing for : Can you please rate your main objectives of using a cell phone in general?
(Please rank between 5 for most important and 1 for least important)
17. Japanese (日本語) translation missing for :
Japanese (日本語) translation missing for : Yes
Japanese (日本語) translation missing for : No
Japanese (日本語) translation missing for : Do you favour, airlines allowing passengers to make cell phone calls during long "Long haul" flights?
Japanese (日本語) translation missing for : Do you favour, airlines allowing passengers to make cell phone calls during "Short haul" flights?
Japanese (日本語) translation missing for : If you answered ‘No’ for question 14, then what are your main concerns, not favouring in-flight mobile telephony? (Select all that apply)
19. Japanese (日本語) translation missing for :
Japanese (日本語) translation missing for : Yes     
Japanese (日本語) translation missing for : No     
Japanese (日本語) translation missing for : Don't know
Japanese (日本語) translation missing for : If airlines allow in-flight cell phone usage, would you like to use this service during "Long haul" flights?

Japanese (日本語) translation missing for : If airlines allow in-flight cell phone usage, would you like to use this service during "Short haul" flights?
20. Japanese (日本語) translation missing for :
Japanese (日本語) translation missing for : Business calls
Japanese (日本語) translation missing for : Personnel calls
Japanese (日本語) translation missing for : Business messaging
Japanese (日本語) translation missing for : Personnel messaging
Japanese (日本語) translation missing for : Checking email’s
Japanese (日本語) translation missing for : Live television
Japanese (日本語) translation missing for : Internet
Japanese (日本語) translation missing for : If in-flight mobile telephony is available to you, can you rate your primary purpose of using this service?
(Please score between 5 for most important and 1 for least important)
21. Japanese (日本語) translation missing for :
Japanese (日本語) translation missing for : $1.0    
Japanese (日本語) translation missing for : $1.5   
Japanese (日本語) translation missing for : $1.75   
Japanese (日本語) translation missing for : $2.0   
Japanese (日本語) translation missing for : $2.25   
Japanese (日本語) translation missing for : $2.5   
Japanese (日本語) translation missing for : $2.75   
Japanese (日本語) translation missing for : $3.0   
Japanese (日本語) translation missing for : Considering a "Long haul" flight how much would you be willing to pay per minute for making outgoing voice calls through in-flight mobile service ? (All voice calls to and from the aircraft will be incur roaming charges)
Japanese (日本語) translation missing for : Considering a "Short haul" flight how much would you be willing to pay per minute for making outgoing voice calls through in-flight mobile service? ((All voice calls to and from the aircraft will be incur roaming charges)
22. Japanese (日本語) translation missing for :
Japanese (日本語) translation missing for : $0   
Japanese (日本語) translation missing for : $0.5   
Japanese (日本語) translation missing for : $1.0   
Japanese (日本語) translation missing for : $1.5   
Japanese (日本語) translation missing for : $2.0   
Japanese (日本語) translation missing for : $2.5   
Japanese (日本語) translation missing for : $2.75   
Japanese (日本語) translation missing for : $3.0   
Japanese (日本語) translation missing for : Considering a "Long haul" flight how much would you be willing to pay per minute for receiving voice calls through in-flight mobile service ? (All voice calls to and from the aircraft will include roaming charges)
Japanese (日本語) translation missing for : Considering a "Short haul" flight how much would you be willing to pay per minute for receiving voice calls through in-flight mobile service ? (All voice calls to and from the aircraft will include roaming charges)
23. Japanese (日本語) translation missing for :
Japanese (日本語) translation missing for : $0.3   
Japanese (日本語) translation missing for : $0.4   
Japanese (日本語) translation missing for : $0.5   
Japanese (日本語) translation missing for : $0.6   
Japanese (日本語) translation missing for : $0.7   
Japanese (日本語) translation missing for : $0.8   
Japanese (日本語) translation missing for : $1.0   
Japanese (日本語) translation missing for : Considering a "Long haul" flight how much would you be willing to pay for sending SMS through in-flight mobile service?(Per SMS)
Japanese (日本語) translation missing for : Considering a "Short haul" flight how much would you be willing to pay for sending SMS through in-flight mobile service?(Per SMS)
24. Japanese (日本語) translation missing for :
Japanese (日本語) translation missing for : $0   
Japanese (日本語) translation missing for : $0.3   
Japanese (日本語) translation missing for : $0.4   
Japanese (日本語) translation missing for : $0.5   
Japanese (日本語) translation missing for : $0.6   
Japanese (日本語) translation missing for : $0.7   
Japanese (日本語) translation missing for : $0.8   
Japanese (日本語) translation missing for : $1.0   
Japanese (日本語) translation missing for : Considering a "Long haul" flight how much would you be willing to pay for receiving SMS through in-flight mobile service?(Per SMS)
Japanese (日本語) translation missing for : Considering a "Short haul" flight how much would you be willing to pay for receiving SMS through in-flight mobile service?(Per SMS)
25. Japanese (日本語) translation missing for :
Japanese (日本語) translation missing for : $0.5   
Japanese (日本語) translation missing for : $1.0   
Japanese (日本語) translation missing for : $1.5   
Japanese (日本語) translation missing for : Considering a "Long haul" flight how much would you be willing to pay for sending/receiving email through in-flight mobile service?(Per Email)

Japanese (日本語) translation missing for : Considering a "Short haul" flight how much would you be willing to pay for sending/receiving email through in-flight mobile service?(Per Email)
Japanese (日本語) translation missing for : What is your opinion about airlines blocking all incoming calls and allow you only to make outgoing calls?
27. Japanese (日本語) translation missing for :
Japanese (日本語) translation missing for : Ease of connection
Japanese (日本語) translation missing for : Speed
Japanese (日本語) translation missing for : Value for money
Japanese (日本語) translation missing for : Reliability
Japanese (日本語) translation missing for : If you have experienced recently introduced in-flight internet facility can you please rate your experience?
(Please rate between 5 for excellent and 1 for poor)
Japanese (日本語) translation missing for : If you haven’t experienced recently introduced in-flight internet facility what is the reason behind it?
Japanese (日本語) translation missing for : What was your main objective of using in-flight internet facility? (Please select all that apply)
30. Japanese (日本語) translation missing for :
Japanese (日本語) translation missing for : Yes
Japanese (日本語) translation missing for : No
Japanese (日本語) translation missing for : Do you use VOIP (voice over IP) software’s like Skype or Yahoo messenger frequently for "Business purpose"?

Japanese (日本語) translation missing for : Do you use VOIP (voice over IP) software’s like Skype or Yahoo messenger frequently for "Personnel purpose"?
Japanese (日本語) translation missing for : Considering the availability of both in-flight internet service with VOIP solution and in-flight mobile telephony, which communication channel will you prefer?
32. Japanese (日本語) translation missing for : If you make in-flight mobile calls how do you like to pay for the service?
Japanese (日本語) translation missing for : What is your gender?
Japanese (日本語) translation missing for : Please select your age group
Japanese (日本語) translation missing for : Please select your occupation
Japanese (日本語) translation missing for : Please indicate your residential location

サービス評価調査

製品、会社、顧客サービス評価

23 質問

会社、製品、顧客サービス、意図に関するフィードバックを返します。

サービス評価調査

カスタマーマルチモードサービスの評価

18 質問

ウェブ、電話、メールのカスタマーサービス評価...

サービス評価調査

クライアントサービスの満足度

21 質問

クライアントは、顧客サービスと企業のニーズを満たすことに会社を評価します。