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Survey Templates Customer Satisfaction Surveys Organizational Concern Survey Template

Organizational Concern Survey Template

Health Care survey of organizational concern for patient satisfaction.

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How have patient satisfaction ratings changed at your organization in the past year? Improved considerably Improved somewhat Has remained about the same Has declined somewhat Has declined considerably Don't know How important is patient satisfaction within your organization? It's a high priority It's a mid-level priority It's a low priority Don't know Does your organization have managers/staff dedicated to patient satisfaction matters? Yes No Don't know How often does your organization conduct surveys to evaluate patient satisfaction? Daily basis for each patient Monthly or more often Quarterly Semiannually Yearly or less often Never Which one of the following means is used to evaluate patient satisfaction? Questionnaires sent through the mail (in-house efforts) Follow-up telephone calls (in-house efforts) An outside firm has been hired to track patient satisfaction Suggestion boxes placed in facilities Other Has your organization initiated programs to improve patient satisfaction within the past year? Yes No Don't know In your opinion, what sector of the healthcare industry needs the most improvement in patient satisfaction? Hospitals Physicians Managed-care plans Insurers Nursing homes Outpatient providers Other What is the most compelling reason for your organization to improve customer satisfaction? Fear of losing patients to competitors Fear of losing employer contracts Fear of increase regulation Fear of damage to organization's reputation Other In your opinion, has patient satisfaction been shown to have a direct effect on your organization's bottom line? Yes No Don't know

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