Vendor satisfaction survey is a questionnaire to understand how satisfied a customer is with it’s vendor. This survey aims to identify the requirements of a customer and what are the factors that can strengthen the vendor-customer relationship. Such a survey can enable vendors to stay ahead in the competition and land up with long term contracts with their customers.
Nowadays vendors are required by every organization. However, the number of vendors for each company are growing exponentially and hence there is tremendous competition. In order to stay in the market, a vendor has to take care of multiple things like timely delivery, quality of products or service, pricing, etc. Hence, a vendor satisfaction survey will enable vendors to understand what is most important to their customer and how can they strengthen their relation with the customer.
Following are the questions to gather information about how satisfied the customer is with vendor provided services and products.