Please enter the last 4 digits of your SSN in the space provided Choose one of the following: Imagine that it is the beginning of the semester for Joe.
Back to school, books, courses, professors...and computers!
Most of Joes assignments require the use of a computer, and he does not have one yet.
He quickly finds out that the computer labs at school are packed virtually all the time.
He has ended up with a few late assignments already, and he thinks it is now time to buy a computer for him.
He invests a good deal of time, money and effort on buying the computer, and it works real fine...and no more waiting for a computer in the lab!
Three weeks later
he decides to begin working on an assignment that is not due for at least another couple of weeks.
He switches on his computer...
and nothing happens.
Zilch! Nada.
He tries try switching it on again, and there is absolutely no response. Not even a flicker.
He tries several other things, nothing works.
In the end, he gives up and calls the 1-800 service number that came with his computer. He talks to the representative on the phone.
After some checking, the representative says that he should bring the computer to the service facility. He drops it off at the service facility.
Two days later... ...he gets a call from the service center.
It turns out that when he was away from home, lightning struck his neighborhood.
And even though he had switched off his computer, a power surge occurred because the computer was connected to the power outlet. 50,000 volts of electricity surged through his computer and toasted the hard-drive, mother-board, and power-supply.
The service representative tells him that the computer has been totaled but the data from the hard drive can be recovered.
To his disbelief, he discovers that this kind of hardware damage is considered act-of-God, and is not covered under warranty.
Neither the salesperson nor the computer manual instructed him about using a power-surge protector.
He is now stuck with an expensive piece of useless equipment but at least his data was recovered!
When people have experiences that dont turn out they way they like, they sometimes think about how things might have turned out better if only something had been different, or they had done something differently.
Imagine that you are in Joes shoes. Can you think of if-only thoughts for Joes experience?
Please write your thoughts in the following format: If only_____ Joes interview would have gone better.
List each thought in a new line. Overall, how would you rate Joes situation? Imagine that it is the beginning of the semester for Joe.
Back to school, books, courses, professors...and computers!
Most of Joes assignments require the use of a computer, and he does not have one yet.
He quickly finds out that the computer labs at school are packed virtually all the time.
He has ended up with a few late assignments already, and he thinks it is now time to buy a computer for him.
He invests a good deal of time, money and effort on buying the computer, and it works real fine...and no more waiting for a computer in the lab!
Three weeks later
he decides to begin working on an assignment that is not due for at least another couple of weeks.
He switches on his computer...
and nothing happens.
Zilch! Nada.
He tries try switching it on again, and there is absolutely no response. Not even a flicker.
He tries several other things, nothing works.
In the end, he gives up and calls the 1-800 service number that came with his computer. He talks to the representative on the phone.
After some checking, the representative says that he should bring the computer to the service facility. He drops it off at the service facility.
Two days later... ...he gets a call from the service center.
It turns out that when he was away from home, lightning struck his neighborhood.
And even though he had switched off his computer, a power surge occurred because the computer was connected to the power outlet. 50,000 volts of electricity surged through his computer and toasted the hard-drive, mother-board, and power-supply.
The service representative tells him that the computer has been totaled but the data from the hard drive can be recovered.
To his disbelief, he discovers that this kind of hardware damage is considered act-of-God, and is not covered under warranty.
Neither the salesperson nor the computer manual instructed him about using a power-surge protector.
He is now stuck with an expensive piece of useless equipment but at least his data was recovered!
Overall, how would you rate Joes situation? Imagine that it is the beginning of the semester for Joe.
Back to school, books, courses, professors...and computers!
Most of Joes assignments require the use of a computer, and he does not have one yet.
He quickly finds out that the computer labs at school are packed virtually all the time.
He has ended up with a few late assignments already, and he thinks it is now time to buy a computer for him.
He invests a good deal of time, money and effort on buying the computer, and it works real fine...and no more waiting for a computer in the lab!
Three weeks later
he decides to begin working on an assignment that is not due for at least another couple of weeks.
He switches on his computer...
and nothing happens.
Zilch! Nada.
He tries try switching it on again, and there is absolutely no response. Not even a flicker.
He tries several other things, nothing works.
In the end, he gives up and calls the 1-800 service number that came with his computer. He talks to the representative on the phone.
After some checking, the representative says that he should bring the computer to the service facility. He drops it off at the service facility.
Two days later... ...he gets a call from the service center.
It turns out that when he was away from home, lightning struck his neighborhood.
And even though he had switched off his computer, a power surge occurred because the computer was connected to the power outlet. 50,000 volts of electricity surged through his computer and toasted the hard-drive, mother-board, and power-supply.
The service representative tells him that the computer has been totaled and that there is no way to recover the data from the hard drive.
To his disbelief, he discovers that this kind of hardware damage is considered act-of-God, and is not covered under warranty.
Neither the salesperson nor the computer manual instructed him about using a power-surge protector.
He is now stuck with an expensive piece of useless equipment and he has lost all the data that he had stored in it!
When people have experiences that dont turn out they way they like, they sometimes think about how things might have turned out better if only something had been different, or they had done something differently.
Imagine that you are in Joes shoes. Can you think of if-only thoughts for Joes experience?
Please write your thoughts in the following format: If only_____ Joes interview would have gone better.
List each thought in a new line. Overall, how would you rate Joes situation? Imagine that it is the beginning of the semester for Joe.
Back to school, books, courses, professors...and computers!
Most of Joes assignments require the use of a computer, and he does not have one yet.
He quickly finds out that the computer labs at school are packed virtually all the time.
He has ended up with a few late assignments already, and he thinks it is now time to buy a computer for him.
He invests a good deal of time, money and effort on buying the computer, and it works real fine...and no more waiting for a computer in the lab!
Three weeks later
he decides to begin working on an assignment that is not due for at least another couple of weeks.
He switches on his computer...
and nothing happens.
Zilch! Nada.
He tries try switching it on again, and there is absolutely no response. Not even a flicker.
He tries several other things, nothing works.
In the end, he gives up and calls the 1-800 service number that came with his computer. He talks to the representative on the phone.
After some checking, the representative says that he should bring the computer to the service facility. He drops it off at the service facility.
Two days later... ...he gets a call from the service center.
It turns out that when he was away from home, lightning struck his neighborhood.
And even though he had switched off his computer, a power surge occurred because the computer was connected to the power outlet. 50,000 volts of electricity surged through his computer and toasted the hard-drive, mother-board, and power-supply.
The service representative tells him that the computer has been totaled and that there is no way to recover the data from the hard drive.
To his disbelief, he discovers that this kind of hardware damage is considered act-of-God, and is not covered under warranty.
Neither the salesperson nor the computer manual instructed him about using a power-surge protector.
He is now stuck with an expensive piece of useless equipment and he has lost all the data that he had stored in it!
Overall, how would you rate Joes situation? Suppose you are in Joes position, and you had to distribute 100 points among the following future goals, how would you distribute them so that the more important aspects get more points?
It is important to me to get a computer that is good value for the money
It is important to me to protect myself against losses (data loss or monetary loss)
Other future goals (please specify) Have you ever had an experience like the one described for Joe on the previous page? Please indicate your gender. Imagine that Joe is reading a magazine in which he comes across an advertisement for a power surge protector called Pro-Surge 470. It contains the following information.
Has six outlets for use with various components.
- This means that 6 systems such as computer systems, modems, phone/cable lines and satellite systems can be simultaneously protected.
Protects against a wide range of A/C power surges.
- This is possible because the SignalProtect circuitry employs thermal fusing and maximum energy dissipation.
99% Reliability
- This is possible because the construction uses highly reliable 24K gold connectors.
$20,0000 connected equipment protection warranty.
- If connected equipment and/or the surge protector are damaged, they will be replaced or repaired at no cost.
If you were in Joes shoes, will you be likely to ask the salesperson about Pro Surge-470 the next time you visit an electronics store? If you were in Joes shoes, will you be likely to consider the Pro Surge-470 the next time you think about buying a computer? If you were in Joes shoes, will you be likely to consider the Pro Surge-470 the next time you think about buying any equipment? If you were in Joes shoes, will you be likely to check reviews regarding Pro Surge-470? If you were in Joes shoes, will you be likely to suggest Pro Surge-470 to a friend? |
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