Community TasksApp

Community Tasks allow you to connect external applications to your community and collect non-survey data from members in a structured, scalable way.

Unlike surveys, Tasks are data-aware. Each task generates data that is securely stored and associated with the participating member. This makes Tasks ideal for activities such as behavioral tracking, purchase history collection, or other external integrations that require asynchronous data submission.

Tasks provide a flexible framework for current and future integrations beyond surveys.

A Task is an activity assigned to selected members. When members complete a task:

• Their participation is tracked
• Any resulting data is captured and stored
• Rewards are applied automatically

A Task App represents the external system where the task is completed.

Task Apps:

• Are created once at the system level
• Can be reused across multiple communities
• Act as the connection point between the community and the external application

The section explains how administrators configure and manage Tasks.

Before tasks can be used, the external application must be registered with the platform.

Go to Admin > System > Task Apps.

Create a new Task App by providing:

• App Name – A recognizable name for the external application
• App URL – The web address where members will complete the task

This step only needs to be completed once per external application.

Step 2: Install the Task App in a Community

After the Task App is created, it must be enabled within a specific community.

• Open the target Community

• Navigate to Modules → Tasks

• Select and install the previously created Task App

Once installed, the system automatically prepares everything needed for the connection, including:

• A link used to launch the task
• A return path that brings members back to the community
• A secure method for receiving task completion data

No technical configuration is required from the admin at this stage.

Step 3: Create and Assign a Task

With the Task App installed, you can now create tasks for members.

• Task name – What members will see in the community
• Description – For community admin to assign research objective to specific task.
• Task App – The external application used for the task
• Member filter – Determines which members are eligible
• Reward points – Incentive for completing the task

Once saved, the task is automatically assigned to all eligible members and appears in their dashboard.

Task Statuses (Admin portal view)

From the community portal perspective, each task moves through the following statuses:

• Open: The task is available to the member but has not yet been started.
• Started: The member has clicked the task and has been redirected to the external application.
• Pending: The external application has started processing the task, but the platform has not yet received the completion data.
• Completed: The platform has received the final data payload for the task and confirmed successful completion.

A task is only marked Completed once the system receives the JSON response from the external application.

The section describes what members see when completing a Task. Completing a Task

• The member logs into the community
• Available tasks appear as Task Cards on the dashboard

• When the member clicks a task, the task status updates to Started and the member is redirected to the external application
• The member completes the activity on the external platform

• The member is returned to the community

• The platform receives the completion data
• The task status updates to Completed
• Reward points are automatically credited to the member
• The task is removed from the list of active tasks

Each completed task generates a Task Result, which includes:

• The member who completed the task
• The data returned by the application
• The task app used and its version
• The date and time the data was received