null

use this free template

Preview this template

Considering your overall experience, how likely would you be to recommend us to a friend or a colleague?

Very Unlikely

Very Likely

How satisfied are you with the service quality on the basis of the below parameters?

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Quality of Service	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied

Process of getting problem resolved	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied

Quality of customer service representative	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied

Time taken by customer service representative to solve my issue	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied

Knowledge of customer service representative	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied

Wait time for my question to be answered	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied

Overall satisfaction	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied

The customer service representative was courteous.

Strongly disagree

Somewhat disagree

Neutral

Somewhat agree

Strongly agree

Which of these qualities apply to the customer service representative?

What would best describe your experience with the customer service representative?

Kept me waiting on hold

Had to explain several times

Didn't know how to handle a problem

Had to ask other employees

Did not speak clearly

Other

Please check all that apply.

Gave me the wrong information

Didn't understand the question

Gave unclear answers

Couldn't solve the problem

Disorganized

No improvement needed

Other

Over the next 12 months, how likely are you to replace your [PRODUCT] with another [PRODUCT OR BRAND]?

Certain

High chance

Equal chance

Low chance

Never

Do you have any other comments or suggestions for us?

use this free template