
Dear Customer: As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us by taking a couple of minutes to tell us about your experience. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will. Sincerely, [MANAGER_NAME] Considering your complete experience with our product/service, how likely would you be to recommend us to a friend or a colleague?0 Very Unlikely to 10 Very Likely 0 1 2 3 4 5 6 7 8 9 10 Very Unlikely Very Likely How often do you use [PRODUCT]? How often do you use [PRODUCT]? daily once a week or more a couple of times a month once a month every 1-6 months less than every 6 months Overall, how satisfied are you with [PRODUCT]? Overall, how satisfied are you with [PRODUCT]? Extremely Satisfied Somewhat Satisfied Neutral Somewhat Unsatisfied Extremely Unsatisfied How likely are you to use/purchase [PRODUCT] again? How likely are you to use/purchase [PRODUCT] again? Definitely Probably Might or might not Probably not Definitely not Never used What recommendations would you offer for improving [PRODUCT]? Thank you for your feedback.

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