While thinking about your most recent experience with [COMPANY], how was the quality of customer service you received?
The process for getting your concerns resolved was:
Now please think about the features and benefits of the [PRODUCT] itself. How satisfied are you with the [PRODUCT]:
If you are not satisfied with the product, will you please describe why.
Customer Service Representative
The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The customer service representative was very courteous
The customer service representative handled my call quickly
The customer service representative was very knowledgeable
Are there any other comments about the customer service representative you would like to add?
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
If you have any comments or concerns about this survey please contact: -
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