Sample Survey
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Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below. Which of the following best describes your position within the organization? Including you, how many people work at the organization? Which of the following categories can your organization be classified under? Please select the range that is closest to the approximate annual sales for your organization (in euros): In which country is your main office located? Does your organization have currently presence in Internet (e.g. Website)? Strategic Aspects International Markets Please focus on your Internet operations in the Fair Trade sector. Internal Organizational Culture Again, please rate your agreement with each of the following statements. This set of questions also considers your organization's internal culture. Please focus on your primary e-commerce operations. Operational Aspects Supplier Relations Considering the relationship with your most important supplier with which you are familiar, please indicate your level of agreement with each of the following statements. Purchasing Management Please focus on your primary e-commerce operations in the Fair Trade industry. Please rate your agreement with each of the following statements. Customer Service Please rate the following statements. Customer Behavioural Aspects Customers For the following please consider the market in which your organization competes online. On average, how many unique visitors does the primary e-commerce Web site receive each month? Website Operations This set of questions are general inquiries into your e-commerce operations. How many people are employed for your Web site operations? How many marketing agreements does your organization have with search engines and portals for its primary e-commerce Web site? Which of the following best describes your organization's website? How satisfied are you with the overall quality, look, feel, and functionality of your website? How much would you estimate your organization spent in the past 2 years on the following web related activities? Organization's Performance Please indicate the extent to which your company's Web site has achieved the following outcomes relative to its original objectives for the most recent annual fiscal period. Service Quality For the following questions please consider your primary e-commerce Web site. In evaluating overall customer service experience, the quality of service received by customers is: Contact Information: Name: Organization: Phone: Address: City: State/Province: Zip or Postal Code: Country: Please enter e-mail address (for example [email protected]): |