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Survey Templates Surveys WebCT Usability Questionnaire

WebCT Usability Questionnaire

WebCT Usability Questionnaire

This questionnaire is about the usability of WebCT measured by the following 5 dimensions: Learnability, Efficiency, Memorability, Error and Recovery, and Subjective Satisfaction. There are 6 short sections which take about 5 minutes to complete, all questions are straight forward while some may look similar. Thank you very much for your patience.


Learnability

To what extent do you agree to the following statements?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I can easily remember the names and functions on WebCT
The help messages of WebCT are NOT helpful

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I do NOT know how to use Email
I know how to use Discussion
I know how to use Chat
I do NOT know how to use Whiteboard

Yes
No
I know how to forward my WebCT emails to another email account
I update events in my personal calendar in WebCT

Efficiency

To what extent do you agree to the following statements?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I can efficiently complete my work using Email
I find it difficult to efficiently complete my work using Discussion
I can efficiently complete my work using Chat
I find it difficult to efficiently complete my work using Whiteboard

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
On average, I have to click too many pages to navigate in WebCT

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I can easily move around in WebCT

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I find the sequence of screens when using WebCT confusing
When the first semester began, How long did it take you to remember how to use WebCT after not using it for the whole summer vacation

To what extent do you agree to the following statements?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I can easily remember the steps required to use Email
I can easily remember the steps required to use Discussion
I find it difficult to remember the steps required to use Chat
I find it difficult to remember the steps required to use Whiteboard

Error and Recovery

To what extent do you agree to the following statements?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I miss out emails or messages in Discussion in WebCT frequently
I NEVER miss out session in chat or whiteboard scheduled by instructors or classmates

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I frequently make mistakes when using Email
I frequently make mistakes when using Discussion
I NEVER make mistakes when using Chat
I NEVER make mistakes when using Whiteboard

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The WebCT system gives clear and consistent error messages that tell me how to fix problems

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Whenever I make a mistake using WebCT, I recover easily and quickly

Subjective Satisfaction

To what extent do you agree to the following statements?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I would recommend more courses to use WebCT
Using WebCT is a frustrating experience
Which of the following means do you prefer to use when communicating with instructors (Please Rank with the most preferred as 1 )
Face-to-face
WebCT
University Email
Weblogs
Messagers e.g. MSN/ICQ
Which of the following means do you prefer to use when communicating with students (Please Rank with the most preferred as 1 )
Face-to-face
WebCT
University Email
Weblogs
Messagers e.g. MSN/ICQ

Usage and demographics
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
For the courses that use WebCT, I login WebCT to check for course updates frequently

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
WebCT should support a local version, e.g. a Chinese User Interface, Customized School Calendar with HK holidays etc
Years of experience in using computer with Internet
Sex
Faculty/School
Year of Study
Degree
How many courses are you taking in this semester?
How many of these courses use WebCT? (This answer should be smaller or equals to the number of courses you take in this semester)
How long did it take you to learn how to use WebCT in the first place?
What improvements would you suggest concerning WebCT?
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