You are invited to participate in our survey. This is an exploratory questionnaire to find out more about how users feel about the Internet. Your opinions will help with future research and the more detail and examples you can give the better. The questionnaire should take about 20 to 25 minutes to complete depending on how much detail you provide. Try to answer all the questions.
In return for your participation you will be entered into a draw for one of three £20 Amazon vouchers. All you have to do is enter your email address at the end of the survey and you will automatically be entered into the draw. (£20 is equal to approximately Euro29, NZD58, USD36 and AUD48). The draw will be made on 23 August 2006 (GMT) using all the emails that have been submitted.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. However, it is very important for us to learn your opinions.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Chandra Harrison by email at [email protected].
Thank you very much for your time and support. Please start with the survey now by clicking on the Next button below.
Information about how you use the Internet
How many hours per week do you use the Internet?
How long have you been using the Internet (including using email, gopher, ftp, etc.)?
What is the main Internet browser you use? (select only one)
Information about how you use the Internet
Before you continue with the questionnaire take a few moments to think about the things you do on the Internet, what you like and what you don’t like and why.
Why would you visit the following types of websites?
Specific Task Only
Enjoyment Only
Sometimes a Task/Sometimes Enjoyment
A Bit of Both
Never Visited
Unsure
Dating (e.g. dating direct)
News (e.g. BBC)
Library (e.g. University library)
Online shopping (e.g. Amazon)
Sports
Study/Work specific
Chat rooms (e.g. UKChatterbox)
Movie/Cinema information or listings
Weather
Email (e.g. Yahoo or MSN)
Specific Task Only
Enjoyment Only
Sometimes a Task/Sometimes Enjoyment
A Bit of Both
Never Visited
Unsure
TV Guide
Travel (e.g. expedia)
Games (e.g. Game city)
Real estate agent / Realtor
Council (e.g. local City Council)
Personal hobbies (e.g. cooking)
Supermarket (e.g. local supermarket)
Mobile/Cell Phone (e.g. Vodafone’s website)
Music
Banking (e.g. HSBC)
Information about how you use the Internet
What tasks do you dislike doing on websites?
Under what circumstances would you rather ring or visit the company than use their website?
Information about your experience and expertise
What is your level of computer experience?
How expert do you feel about using computers?
Which of these programmes have you used?
Which of these programmes do you feel expert with?
Information about you
The following questions can help Internet developers to understand the needs of current Web users and are not intended to offend.
Gender
How old are you? Age (in years)
What is your highest educational qualification?
What is your native language
Where are you located?
What is your employment status?
Do you have any impairments? (please select all that apply)
Information about how you use the Internet
What were the last three websites you visited?
What are the websites you visit most often? (try for three)
Information about how you use the Internet
When you are at your computer and you've got time on your hands or you feel like 'surfing', what types of sites do you visit? (please select all that apply)
Your Opinion
When you visit websites with a specific task in mind, how much do these things please you about the websites? Place a mark on the scale from Not at all to Very
Not
Very
Accessing a wide variety of information in one place
Figuring out how to do something new
Good use of colour
Personalisation of the site (e.g. welcome back )
Sense of belonging (e.g. seeing familiar images)
Well organised information
Being able to get your degree / promotion
Reward from employer/teacher
Being able to move easily through a website
Being able to achieve task cheaply
Not
Very
Being entertained
Having extra time to do other things
Clean minimal design
Contacting friends and family
Convenience of shopping on line
An attractive website
Recognition from your peers at your skill
Quirky elements (e.g. images, jokes etc)
Finding out about new things
A sense of satisfaction when the task is achieved
Not
Very
Encountering new or novel events, images, information
Quirky ways of interacting with the site
Achieving a specific task
Images on the site
Animation
Feeling a sense of skill or mastery
Your Opinion
What are your favourite websites? (please provide three)
What are the main things you like about your favourite websites? (try for three)
When you go online to find information, what pleases you most about the websites you use? (try for three)
When you go online to buy something, what pleases you most about the websites you use? (try for three)
When you go online to 'surf', what pleases you most about the websites you use? (try for three)
What is the one thing that most puts a smile on your face about using websites?
Think about the websites you have visited recently. List any that have not been enjoyable to use. Try to include why they were not enjoyable. (try for three)
Your Opinion
When you visit websites with a specific task in mind, how much do these things annoy or frustrate you about the websites? Place a mark on the scale from Not at all to Very
Not
Very
Inconsistent navigation
Duplication of links/information
Poor contrast between text and background
Complicated language or jargon
Not being able to determine where you are (i.e., 'lost in hyperspace' problem)
Poor use of colour
Not being able to efficiently organise the information gathered
Encountering links that do not work
Concern over privacy or security
Text being too small
Not
Very
Needing to scroll the page to find the information you are looking for
Irrelevant information
Websites requiring you to log on when you are only looking for information
Pages taking too long to download
Distracting ads
Not being able to visualize where you have been and where you can go
Moving information/images/ads
Not being able to find the information you are looking for
Cluttered web pages
An ugly website
Not
Very
Feeling unwelcomed by the site
Unclear headings/labels/categories
Popup windows
Poor Layout
Not being able to find a page you know is out there
Your Opinion
Which of these things about advertising on a website annoys you the most? (please select all that apply)
What are your most disliked websites? (try for three)
What are the main things you dislike about these websites? (try for three)
When you go online to find information, what annoys or frustrates you most about the websites you use? (try for three)
When you go online to buy something, what annoys or frustrates you most about the websites you use? (try for three)
When you go online to 'surf', what annoys or frustrates you most about the websites you use? (try for three)
What is the one thing that most puts a frown on your face about using websites?
Your Opinion
For the final five questions we’d like you to explain your answers in your own words. Take a few moments to think about your answers and give as much detail as you can.
What things about a website make you want to look at information other than what you were looking for originally, in other words what stimulates your curiosity and makes you actively explore a website?
What things about a website challenge your abilities?
What things about a website make you lose track of time?
What things about a website surprise you, thrill you or give you unexpected pleasure?
What things about a website give you innovative thoughts, make you feel creative or make you experiment?
Thank you for your participation. If you have any comments you'd like to make about the content of the questionnaire or anything you'd like to add about your opinion of using websites, please feel free to do so in the following comment box.
Prize Draw Entry
If you would like to be entered into the draw for one of three £20 Amazon vouchers, please enter your email address in the box below.
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