This study focuses on firm-level factors influencing the success of outsourcing in firms. This survey is designed to elicit responses on the firm-level factors that influence the success of outsourcing in firms. In this study, outsourcing is defined as the purchasing of goods and/or services that used to be done or can be done internally from an external supplier or several external suppliers. The study is interested in all types of outsourcing activities and does not differentiate between the outsourcing activities.
Note: Please answer all the questions. We realize that in some cases, you may not have exact figures/answer to report. In these cases, your best estimates are sufficient.
SECTION 02: LOW COST STRATEGY
Please indicate the degree of your agreement/disagreement with the following statements by selecting the appropriate choice.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
A. Our company uses modernization and automation of production processes as a competitive method more extensively than our competitors.
B. Our company makes more effort in achieving economies of scale than our competitors.
C. Our company emphasizes on using capacity utilization (in productions and other key activities) as a competitive method more than our competitors.
SECTION 03: PROCESS FORMALITY
Please indicate the degree of your agreement/disagreement with the following statements by selecting the appropriate choice.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
A. Most of the rules and procedures in our company are formalized via documents such as forms, operation procedures, manuals, contract books, sign-off forms, etc.
B. Most of the rules and procedures are being followed accordingly by the employees.
C. The rules and procedures are being regularly monitored and reviewed to ensure compliances.
SECTION 04: IT OPERATION CAPABILITY
Please indicate the degree of your agreement/disagreement with the following statements by selecting the appropriate choice.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
A. Our company is skilled at collecting and analyzing information regarding our operations.
B. Our company routinely utilize computer-based systems to access information from outside information sources.
C. Our company has procedures for collecting information from online sources.
D. Our company uses computer based systems to analyze information.
E. Our company utilizes decision support system for managing information.
F. Our company relies on computer based system to acquire, store and process information.
SECTION 05: EXPERIENCE IN OUTSOURCING
Please indicate the degree of your agreement/disagreement with the following statements by selecting the appropriate choice.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
A. Our company frequently uses outside suppliers to provide products and services in areas such as human resource management, IT services and financial accounting services.
B. Our company is very good at managing our suppliers in providing products and services in areas such as human resource management, IT services and financial accounting services.
C. Our company is quite comfortable in using outside suppliers to provide products and services in areas such as human resource management, IT services and financial accounting services.
D. Our company frequently uses outside suppliers to provide products and services in areas such as outbound and inbound logistics, manufacturing/production, call centre, marketing and sales.
E. Our company is very good at managing our suppliers in providing products and services in areas such as outbound and inbound logistics, manufacturing/production, call centre, marketing and sales.
F. Our company is quite comfortable in using outside suppliers to provide products and services in areas such as outbound and inbound logistics, manufacturing/production, call centre, marketing and sales.
SECTION 06: PARTNERSHIP CAPABILITY
Please indicate the degree of your agreement/disagreement with the following statements by selecting the appropriate number.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
A. Our suppliers/contractors/service providers would inform us as soon as possible of any expected problem.
B. Based on our past and present experience, the level of trust in our working relationship with our suppliers/contractors/service providers is very high.
C. Our company and our suppliers/contractors/ service providers help out each others in whatever ways each asks.
D. Our organizational working relationship with our suppliers/contractors/service providers has been a happy one.
SECTION 07: OUTSOURCING SUCCESS
Please indicate the degree of your agreement/disagreement with the following statements by selecting the appropriate choice.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
A. By using contracting out certain activities to external suppliers/contractors/service providers our company has been able to focus on core businesses.
B. Our company has managed to enhance our functional competence via our engagement with external suppliers/contractors/service providers.
C. Our company has managed to increase our access to skilled personnel via our engagement with external suppliers/contractors/service providers.
D. Our company has managed to enhance our economies of scale in human resources via our engagement with external suppliers/contractors/ service providers.
E. Our company has managed to enhance our economies of scale in technological resources via our engagement with external suppliers/contractors/ service providers.
F. Our company has increased the control over expenses by contracting out activities to external suppliers/contractors/service providers.
G. Our company has reduced the risk of technological obsolescence by contracting out activities to external suppliers/contractors/service providers (rather than buying new technologies).
H. Our company has increased our access to key information technologies via our engagement with external suppliers/contractors/service providers.
I. Our company is satisfied with the overall benefits of engaging external suppliers/contractors/service providers.
A. The annual sales/revenues of the company: (RM Million)
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