Support Services
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Thank you for your interest in my study! Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. Please start with the survey now by clicking on the Continue button below. 1. How important is each of the following attributes of the support availability and the message handling process to you? Please rate using a 7-point scale, where 1 is very unimportant and 7 is very important: 2. Please distribute 100 points between the following attributes according to the influence each has on your decision to purchase Support Services: 3. How important is each of the following aspects to you regarding proactive services? Please rate using a 7-point scale, where 1 is very unimportant and 7 is very important: 4. How important are the following reasons to you regarding integration and continuous innovation? Please rate using a 7-point scale, where 1 is very unimportant and 7 is very important: 5. Please distribute 100 points between the following attributes according to the influence each has on your decision to purchase Support Services: 6. Please evaluate following statements: 7. How important is each of the following aspects of the information to you? Please rate using a 7-point scale, where 1 is very unimportant and 7 is very important: 8. How important are the following characteristics to you when it comes to your vendor as a company? Please rate using a 7-point scale, where 1 is very unimportant and 7 is very important: 9. How important are the following aspects to you when it comes to your Account Manager? Please rate using a 7-point scale, where 1 is very unimportant and 7 is very important: 10. How important are the following benefits of your IT solution to you? Please rate using a 7-point scale, where 1 is very unimportant and 7 is very important: 11. Please evaluate following statements regarding the quality of the business relationship with your supplier: Please rate using a 7-point scale, where 1 is fully agree and 7 is fully disagree: 12. How long have you been a customer of your vendor? 13. How many employees work for your company? 14. What is the global annual revenue of your organization? 15. What was your company's annual operating margin over the last 3 years on average? 16. Please compare your company's annual operating margin with the industry average: 17. Please choose your industry: |