Thank you for your participation in this survey on the decision making process of port selection. This survey will assist an MBA thesis which will help ports develop strategies to provide better service for their customers.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. By participating in the survey, you will recieve a copy of the final report.
This survey should take approxiamtely 3 minutes of your time. Please make this small amount of time available to complete the survey.
If you have any questions about the survey or the procedures, you may contact Andrew Tennent by email at: [email protected]
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
Please select your location
Please rank the following port choice factors in order of importance for your decision making process. (from 1 - 11, 1 being most important, 11 least important)
Port location
Frequency of ship departure
Port efficiency (speed & reliability)
Port cargo damage performance
Port infrastructure (numer of berths, cranes, terminals etc)
Ease of dealing with port (paperwork, contact, etc)
Port charges (costs)
Ease of delivery to & from port (intermodal transport options)
Preference for particular shipping line
Availability of shipment information
Large & odd size freight handling ability
Please evaluate the following statements.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Choice of port is made without any formal evaluation process
Choice of port is made quickly using my knowledge and experience
Decision making process is conducted by eliminationg inferior options
Price is the most important consideration
I am willing to pay higher for better service and quicker delivery
Preference for a shipping line is more important than preference of port
I tend to avoid ports that are difficult to deal and communicate with
It is important for ports to offer online services to customers
It is important for ports to be well connected with other transportation modes
Preserving my company's reputation and satisfying customers are important
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