Hello. We are a group of MBA student who are conducting this survey as part of our marketing research project. Our project objective is to evaluate the customer satisfaction level of using Wegman's Dry Cleaning Service. Please take a moment to tell us about your experience and we will share the results with you later.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
1.Please rate the importance of the following attributes for you to selection a dry cleaner. ( 1 - the least important , 5 - the most important)
2.Please rate your level of awareness for the following dry cleaners ( 1 - the lowest level of awareness; 5 - the highest level of awareness)
3.Please rate your level of usage frequency for the following dry cleaners.
4.Have you ever tried Wegman's dry cleaning services?
5.Please rate the satisfaction level of the following attributes for Wegman's dry cleaning services. ( 1 - the least satisfactory, 5 - the most satisfactory)
6.How do you compare Wegman's Dry Cleaning to other dry cleaners in Ithaca area?
7.Will you use Wegman's dry cleaning service more if they offer the following services?
8.Will you recommend Wegman's Dry Cleaning Services to your friends?
9.Please indicate your gender.
10.Please indicate your age.
11.Please indicate your occupation.
12.Please indicate the size of household including yourself.
13.How long have you been living in Ithaca
14.Please indicate your monthly income (or monthly available fund if you are a student or homemaker)
15.How much do you spend on dry cleaning per month on average?
16.Do you have any additional comment on Wegman's dry cleaning services?
17.If you want to enter into our lucky draw for a surprise gift, please leave your email address for us.
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