Hello:
My name is Monica Choy, I am a full time final year student of Staffordshire University. I am currently working on developing a chat system that is able to integrate several chat services together into one single application as a partial fulfillment of the award of Bsc(Hons) in Computing. I would appreciate if you could spend a few minutes in answering some questions concerning chat services.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
1.Do you have an account in any chat services (ICQ, msn, yahoo, etc...)? 2.Which of these chat services do you use? (Please tick where applicable) 4.How often do you use chat services? 5.What's your main purpose of using chat services? (Please tick all that apply) 6.What are your criteria in choosing a chat service? (Please tick where applicable) 7.In your opinion, how important are these features in a chat application?
8.Have you heard of any chat application that has the ability to integrate all your current chat services together into a single application program? Which of these chat application have you heard before? (Please tick where applicable) Have you tried using any of these chat application? 11.**This question is for those who have tried using this kind of chat application only**
In your opinion, how would you rate this kind of chat application based on its values?
What are your suggestions in improving these disadvantages? 14.Would you be interested in using any of this similar kind of chat application? 
In your opinion, would you prefer to have an interface that will display all your contacts (e.g. msn, yahoo, ICQ) together; and only separated by it's chat services name (e.g. Pic on the left / above)?
Or would you prefer to view your contacts separately as tabs (e.g. tabs of msn, yahoo, ICQ) (e.g. Pic on the right / below)?
Do you think that it will be good if you're able to group all accounts of a same user into a "folder" (like the picture above)?Would you like to be able to change or customize the "look & feel" of the chat application? Why do you prefer to use the chat services separately? What are the features should be added to improve on a chat application? (Please feel free to write your opinion) |
Survey software
Leading survey software to help you turn data into decisions.
Research Edition
Intelligent market research surveys that uncover actionable insights.
Customer Experience
Experiences change the world. Deliver the best with our CX management software.
Workforce
Powerful insights to help you create the best employee experience.
