Conservation of the Natural Diversity
Consideration of carrying capacity
Taking a long term view of the industry
Maintaining tourism management plans
Management of financial leakage effect
Equal distribution of tourism revenues
Economic growth contribution
Promoting local community involvement
Maintaining socio-cultural values
Public awareness and education promotion of Substainable development principles
Ensuring Tourist satisfaction
Government Management / policy
Lack of a specific tourism policy
Lack of co-ordination and support among stakeholders
Lack of consensus on what Sustainability means
Increased Competiton from (Eco tourist lodges) e.t.c
Increased pressure from pressure groups e.g. NGOs
International trends in the hotel industry
Risk management benefits associated with sustainable development
Taxation credits available to sustainable development initiatives
Investor pressure to move towards sustainable investment
Compulsory accountability reporting requirements by law
Compulsory Performance measurement reporting by law
Sustainability performance rating reflected in star rating of hotels
Stock market performance that might affect market share
National Government
Provincial Government
Local government
Hotels
Tour Operators
Airlines
TOTAL 100%
Overall health of the tourism industry
Management type of hotels e.g Franchise, Contract e.t.c
Ownership of the hotel e.g Local, national or International
Business framework operating in each hotel
Overall company performance in finacial and other terms
The level of the hotels involvement in Local community initiatives>
Educating employees on sustainable development
Monitoring systems for water, energy etc
Support by the government
Global market performance
Involvement of stakeholders
Specific Sustainable development policies
Consensus on policies among stakeholders
Financial leakages control
Air quality in the locality of the hotels
Water quality in the locality of the hotels
Waste management within hotels
Annual energy consumption by tourists
The % of renewable energy sources
The % of non-renewable energy source
The % of locals employed in hotels
Wage of locals employed in tourism
Wage of non-locals employed in tourism
The % of males employed in tourism
The % of females employed in tourism
Revenue received from tourists
Revenue retained in the economy from tourists
Amount of foreign exchange spent on imports (E.g. Wine etc)
Amount of foreign exchange spent on local produce
Crime level against tourists around the hotel
Residents attitude to change in local culture
Attitude towards access to local amenities
Prostitution levels in hotels/neighbourhood
Development of a corporate social responsibility policy
Establish sustainability accounting systems
Development of policies that will minimise negative impact on locals
Implementing national policy directives
Implementing Business Performance Measurement relevant to sustainable tourism development
The energy levels used by the hotels
The water levels used by the hotels
Local building materials used by the hotels
Emissions by the hotels into the locality
The operational & design efficiencies of the hotels
Impact of hotel policies on the life systems in locality
Long term revenue growth within the hotel
Long term revenue contribution to economy
Percentage of locals employed in hotels
Percentage of local suppliers used by hotels
The level of backward linkage into communities
Increased level of appeal to Investors
Analysis of the community & social Impact
Fair compensation to the employees
Fair compensation to host community
Equal opportunity in employment
Education on sustainable development
Lack of demand for ethical products
Perceived increased risk in returns
Conflict with brand/image and reputation
Perceived loss in profits
Perceived lack of incentives
How important is strong environmental, social and ethical performance in enabling organisations to outperform their peer?
How important will corporate social responsibility in hotels be part of investment decision making within the next 3 years?
Increased ability to penetrate new markets / products
Improved innovation and quality
Increased competitiveness
Improved customer satisfaction
Improved public relations
Increased operational & design efficiencies
Reduced energy, & waste disposal costs
Reduced penalties & compensation costs
Improved employee morale & productivity
Enhanced financial performance
Doing the right thing to attract investors
Tap into social and environmental investing capital
Access subsidies and weak loans through over-compliance
Reduced working capital through product service, & operating cost reductions
Reduced cost of capital through improve investor and public relations
Improved quality of information for decision-makers
Clarified organisational responsibilities and accountability
More stable and consistent operational and business processes
Established continuous improvement program
Return on Investment (ROI)measured along the triple bottom line
Other financial factors (specify)
Sustainable products originating from hotels
Other financial factors (specify)
Other social factors (specify)
% of revenue contribution to economy
The extent of backward linkage to economy
The number of local suppliers used by hotel
Other economic indicators(specify)
Investors/Shareholders satisfaction
Other stakeholder indicators (specify)
Quality of product and service
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