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Survey Templates Surveys NGC Testing Service

NGC Testing Service

Untitled


1.Dear Customer:



As the manager of NGC Testing Service, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.



Sincerely,

Robert J Menchetti

Manager
2.Name:
2.Company:
3.Pre-Testing
Dissatisfied
Needs Improvement
Average
Satisfied
Very Satisfied
Staff helpful in your initial contact, providing info.& answering questions
Staff helpful in arranging test(s) details
Correspondence (service agreement, written communications)
Scheduling
Handling of tests specimens, shipping arrangements
Constructions services (if provided by lab)
4.Testing (if present for test(s))
Dissatisfied
Needs Improvement
Average
Satisfied
Very Satisfied
Facilities
Equipment
Staff conductance of test(s)
Staff helpfulness during your visit to the lab
Preliminary test data provided
5.Post-Testing
Dissatisfied
Needs Improvement
Average
Satisfied
Very Satisfied
Test report(s)
Test report turnaround
Staff response to post-test questions or issues
Timing of project completion
6.Overall
Dissatisfied
Needs Improvement
Average
Satisfied
Very Satisfied
Consider the whole package, i.e. service, quality and cost, how are you satisfied with our lab?
In your opinion, the factors important to provide superior service is:
8.Would you return for your next test program?
9.Would you refer our lab to others?
10.How did you hear about us?
11.Are there any other comments about our service you would like to add?

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