While platform stability is always our top priority, it is also very important to extend the feature set of CVG to generate greater value to our customers. As you face our customers daily, I'd like to hear from you.
Your view will help us set the feature develpment priority correctly. In this survey, you will answer a few questions on the value of CVG features, both existing and potentially new ones. Generally, the survey takes no longer than 10 minute to complete, and we will compensate you for your time by giving you access to a summary of the survey result. All your feedback will remain anonymous, used only in the aggregate.
Do you have a CVG login account?
Which best describe your CVG job roles?
How often do you login CVG?
How the CVG application helps you make calls more easily? (1: most helpful, 4: least helpful)
Entering number in the "Dial" box
Enter a name in the "Find contact" box to locate the user
Right-click on a buddy list entry
From "Call History", e.g. missed call
How the CVG app helps you manage incoming calls more easily? (1: most helpful, 4: least helpful)
"Transfer" a call in progress to another user
"Swap" call, i.e. to put current call on hold and swap to an important call
"Forward" a call without answering it
Send an incoming call directly to voice mail
6.Pls rank the following features in terms of its value to you (1 - highest value)
Click to Dail / Call Logging
Caller ID / Call Waiting ID
Video Calling
One Voice Mailbox
Call Screening and Routing
Multi-party Conferencing
Voice Mail PC Interface
Application Sharing
Voice Activation
Dynamic Call Handling
Pls rank the following new features in terms of its value to customers (1 - highest value, 7 - lowest value)
Multiple line phoneset (up to 6 DNs)
8-way conference
Call diverting by time of date & CLI
Call diverting by caller DTMF (e.g. 1 to secretay, 2 to mobile, 3 to leave a voicemail)
Up to 3 secretary for a boss with the boss-sec feature
Multiple level administration (e.g. for each department in a company)
Call details report for administrator
Thank you. If you'd like to receive a summary of the survey result later, pls input your email address below. For security reason, we'll only send the result to @pccw.com email address.
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