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Survey Templates Surveys Customer Loyalty

Customer Loyalty

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You are invited to participate in our survey concerning mobile telephone retailers on the Internet. In this survey we want to investigate consumer loyalty to retailers on the internet as compared to physical stores.


Please start with the survey now by clicking on the Continue button below.

How often do you visit the Internet?
Have you ever made a purchase on the Internet or do you intend to make a purchase on the Internet in the near future?
Did you ever made a purchase at a mobile phone retailer on the Internet or do you intend to make such purchase in the near future?
In the next part we want to research factors that might affect consumer loyalty.
Completely disagree
Disagree
Neutral
Agree
Completely agree
I prefer buying products on the Internet to buying products in a physical store
I find it normal to buy products over the Internet
My relatives/friends find it normal to buy products via the Internet
Personally I have good experiences with buying on the Internet
For me there is no difference between shopping on the Internet and shopping in a regular shop
I do not believe that buying on the Internet is safe
I have bad experiences with buying a product over the Internet
Questions concerning price and product
Completely disagree
Disagree
Neutral
Agree
Completely agree
Prices for products are lower on the Internet than for the same product in a shop
When buying a mobile phone I look mainly at prices
Internet retailers give me a good overview of prices
Internet retailers give me a good overview of products
I am very pleased with the phone I bought on the Internet
I always want to have the latest type of mobile phones
I want to look at a mobile phone physically before buying it
Internet retailers offer more products than a physical store
Physical stores have a better service than web based shops
Online retailers can give me enough support after I bought a product
Completely disagree
Disagree
Neutral
Agree
Completely agree
I want to create my own combination of a mobile phone and a contract
In a physical store they give me better information about the best combination of a mobile phone and a contract
Questions concerning consumer experiences and preferences
Completely disagree
Disagree
Neutral
Agree
Completely agree
My experience encourages me to make future purchases on the Internet
The problem with online purchases is the lack of direct seller to buyer contact
When purchasing online I feel I am not influenced by a salesman
The product was delivered in time
I have had no further contact with the online retailer since my purchase
I am more comfortable ordering online rather than purchasing in a physical store
I am loyal to the internet retailer from which I bought my mobile phone or contract
I will not buy a mobile phone on the internet again
I am not loyal to any mobile phone retailer
Gender
Age
Highest education reached (including current)
Nationality

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