Sample Survey

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Hi Folks!
I am a MBA student at Glasgow Caledonian University doing my research into customer satisfactin at TESCO.I request you to take part in this EASY, QUICK survey.Please fill out this questionnaire which will not take more than two minutes.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

Your responses will be treated as anonymous and will be used for research only. There are no right or wrong answers.

Daily

Once in a week

More than once in a week

Once evey two weeks

Yes

Please select the option which accurately reflects how much satisfied or dissatsfied you are with each factor.

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A
a)Availability of staff for information and advice	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A

b)Staff Helpfulness	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A

c)Make up of Shop(Overall appearance of store)	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A

d)Presentation of products (On shelves)	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A

e)Cleanliness of Shop	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A

f)Quality and freshness of goods	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A

g)Choice of products	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A

h)Value for Price	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A

i)Reachability of Shop(Location)	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A

j)Shopping Hours	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A
k)Waiting time at checkout	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A

l)Ways of payment	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A

m)Price marking on goods	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A

n)Availability of special offers and promotions	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A

Male

Female

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