E-business in automobile Indusrty

Get information from the dealers and purchase from the traditional dealers.

Get information from the traditional dealers and purchase online.

Get information from Internet and purchase from traditional dealers.

Get information from Internet and purchase online.

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Have you visited or plan to visit automobile or third party websites to support your decision on buying a vehicle? If you have comments please give at space provided. yes no Other What factors influence your use of the Internet when looking for an automobile? Among the below listed factors rank them on a scale of 1-5, 1 - being the lowest important factor and 5 being the highest important factor.price(p), convenience(c), quality of service(q), variety of vehicle choice(v) please make the ranking in the space provided for others Other Do you think the Internet has influenced the choice of purchase of your vehicle? If you have comments write them in the space provided. yes no Other Have you used the Internet to communicate with sellers? If so, how did you make contact? I didn’t try to make contact. Through e-mails Chat rooms Other Have you received any promotion from automobile websites? If you have comments please write them in the space provided. yes no Why didn’t you choose the Internet to buy the vehicle you liked? I prefer to see the car before buying. I prefer to buy from traditional dealers. I have security concerns I have privacy concerns It was Expensive It was Time consuming Other Have you faced any sort of problems while doing online purchases? If your answer is ‘yes’ please specify the problems faced. yes no Other Do you think that finding information about automobiles on the Internet is difficult? Very difficult Difficult Average Easy Very Easy How do you think is the quality of information about vehicles on the Internet? Excellent. Good Fair Poor I don't Know Are you satisfied with the Internet services in the automobile industry? Not at all satisfied Not satisfied Average Satisfied Completely satisfied Would you make payments through the Internet? If you have comments please write them in the space provided. yes no Other Do you think the Internet lacks security features? If you have comments please write them in the space provided. yes no Other Which of the following barriers do you think prevented you from using the Internet to search information? Technology too complicated Lack of skills Security concerns Privacy concerns Lack of confidence on Internet Lack of personal assistance Other ) Do you think you need the support of other people while searching for vehicle information on the Internet? If you have comments please write them in the space provided. yes no Other Have you recommended any automobile or third party websites to your friends/relatives? If you have comments please write them in the space provided.. yes no Other 16) How would you prefer to purchase a vehicle in the future? Get information from the dealers and purchase from the traditional dealers. Get information from the traditional dealers and purchase online. Get information from Internet and purchase from traditional dealers. Get information from Internet and purchase online. Other ) Which of the following describes best the future of the Internet in the automobile industry? Expanding very fast and will eliminate traditional dealers very soon Gradual development Remain the same Don’t know Can you please specify your age group? Under 13 13 – 17 18 – 24 25 – 45 46 – 64 65 or up Can you please select your Gender? male female Which of the following describes your ethnic origin? Asian European Indian Pacific Islander Other Your Industry of Occupation? a) Student b) Sales c) Manufacturing d) Service Industry e) Arts/ Creative f) Publishing g) Medical Other Which of the following is your annual income? 1 - 25,000 25,001 – 50,000 50,001 – 75,000 75,001- 100,000 100,000+