Number of visits to open an account with bank Number of visits for loan with the bank Number of visits for loan repayment Does Penal interest act as a detriment to repayment? Are you a borrower rewarded for prompt interest repayments Is there timely reminder to customer to repay the loan Do you feel the need to have ATM m/cs Do you feel the need for online banking Do you feel the need for telephone banking Attitude of bank staff towards the customers Briefly Narrate any good /bad experience with the bank staff Any specific areawhere you feel our bank will improve in providing better services |
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