Walgreens

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Hello:

You are invited to participate in our survey of Walgreens customer satisfaction. In this survey, approximately 100 people will be asked to complete a survey that asks questions about shopping behavior and buying habits. It will take less than five minutes to complete the questionnaire.

This survey is being conducted through the Aurora University Marketing Department as an educational student project.Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It will be very beneficial for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded, will remain confidential, and will be used only for educational purposes.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

Which best describes your reason for choosing to shop at Walgreens today?

Convenience

Store Preference

Price

Drive By

Promotional Advertisement

Other

On average how many trips do you make to Walgreens each month?

1-2

3-5

6-8

To what extent do you choose to shop at this Walgreens on each of the following days?

	To no extent	To a small extent	To a moderate extent	To a large extent	To a very large extent
Monday	To no extent	To a small extent	To a moderate extent	To a large extent	To a very large extent

Tuesday	To no extent	To a small extent	To a moderate extent	To a large extent	To a very large extent

Wednesday	To no extent	To a small extent	To a moderate extent	To a large extent	To a very large extent

Thursday	To no extent	To a small extent	To a moderate extent	To a large extent	To a very large extent

Friday	To no extent	To a small extent	To a moderate extent	To a large extent	To a very large extent

Saturday	To no extent	To a small extent	To a moderate extent	To a large extent	To a very large extent

Sunday	To no extent	To a small extent	To a moderate extent	To a large extent	To a very large extent

During a month to what extent do you shop at Walgreens during the following times?

	To no extent	To a small extent	To a moderate extent	To a large extent	To a very large extent
Morning (5:00 - 11:00 am)	To no extent	To a small extent	To a moderate extent	To a large extent	To a very large extent

Noon (11:00 am - 1:00 pm)	To no extent	To a small extent	To a moderate extent	To a large extent	To a very large extent

Afternoon (1:00 - 5:00 pm)	To no extent	To a small extent	To a moderate extent	To a large extent	To a very large extent

Evening (5:00 - 9:00 pm)	To no extent	To a small extent	To a moderate extent	To a large extent	To a very large extent

Late Night/ Early Morning (9:00 pm - 5:00am)	To no extent	To a small extent	To a moderate extent	To a large extent	To a very large extent

To what extent do you buy the following items from Walgreens, each month?

	To no extent	To a small extent	To a moderate extent	To a large extent	To a very large extent
Prescription	To no extent	To a small extent	To a moderate extent	To a large extent	To a very large extent

Non-prescription/ Over-the-counter	To no extent	To a small extent	To a moderate extent	To a large extent	To a very large extent

Grocery	To no extent	To a small extent	To a moderate extent	To a large extent	To a very large extent

Cosmetic	To no extent	To a small extent	To a moderate extent	To a large extent	To a very large extent

Photography	To no extent	To a small extent	To a moderate extent	To a large extent	To a very large extent

Office Supplies	To no extent	To a small extent	To a moderate extent	To a large extent	To a very large extent

Household	To no extent	To a small extent	To a moderate extent	To a large extent	To a very large extent

On average how much do you typically spend each month at Walgreens?

$1 - $20

$21 - $50

$51 - $75

$76 - $100

$101 +

	Not Satisfied	Somewhat Satisfied	Satisfied	Very Satisfied	Extremely Satisfied
To what extent are you satisfied with the customer service provided by Walgreens?	Not Satisfied	Somewhat Satisfied	Satisfied	Very Satisfied	Extremely Satisfied

	To no extent	To a small extent	To a moderate extent	To a large extent	To a very large extent
To what extent does Walgreens offer a wide selection of products?	To no extent	To a small extent	To a moderate extent	To a large extent	To a very large extent

Compared to the following pharmacy/ grocery stores, Walgreens prices are?

	Much cheaper	A little less	Just about the same	A little more	Much more expensive
CVS Pharmacy	Much cheaper	A little less	Just about the same	A little more	Much more expensive

Dominick's	Much cheaper	A little less	Just about the same	A little more	Much more expensive

Jewel-Osco	Much cheaper	A little less	Just about the same	A little more	Much more expensive

What is your gender?

Male

Female

What age group do you fall within?

18 and under

19 - 24

25 - 30

30 - 45

46 - 64

65 +

How do you classify yourself ethnically?

White, Caucasian

Hispanic

African American

Asian

Other

What is your highest level of formal education?

Have not graduated high school

High School or equivalent

Associates Degree

Bachelors Degree

Masters Degree

Doctoral Degree

Including yourself how many individuals reside in your home?

4 +

Are there any items that Walgreens doesn't carry that you would like to see added to this store?

Do you have any other suggestions for this Walgreens?

A Walgreen's Gift Card will be given out to a random participant of this survey. To qualify for prize, contact information must be given. Please leave either phone number, address, or email. This is only an educational project and personal information will not be distributed or sold for any reason what so ever.

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