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Survey Templates Surveys Impact of I.T. on Indian Supply Chain Performance

Impact of I.T. on Indian Supply Chain Performance

Impact of Information Technology on Indian Supply Chain Performance

Which Industry does the company cater to?
What is the main product of the company?
What are the other important products of the company?
What is the annual turnover of the company?
What is the number of years the company is using IT Tools like internet/LAN/WAN, ERP packages etc.
Do company belongs to public/private/government sector?
Does the company sell outside India also?
Which is the main customer group of the company (Industrial/Government/Consumers)

For level of Information Integration and IT infrastructure in your company
Yes
No
Do the company have LAN/intranet?
Do the company uses internet in its operations?
Are data-exchanges possible over the net?
Do the company have an e-catalogue?
Do the company have supplier data on the intranet/internet?
Do the company have customer data on the extranet/internet?
Do the company have inventory information over the intranet/internet?
Are inventory levels shared with suppliers?
Can customers place orders over the extranet/internet?
Can procurement be done on the intranet/internet?
Yes
No
Can payments be done on the extranet/internet?
Can customers ask for the service through the extranet/internet?
Does internet/extranet allows new customer to inquire about the products?
Is a connection using intranet/internet is as per latest standards?
Are legacy systems connected?

Supply Chain Performance

The current IT infrastructure helps your company in :
Strongly Agree
Slightly Agree
Neither Agree Nor Disagree
Slightly Disagree
Strongly Disagree
Not Applicable
Reducing delivery times
Time saving in order processing
Efficient fund flow
Obtaining valuable customer feedbacks
Effective forecasting for production
Wider product information reach
Faster advertising and promotion Personalization or customization Reduction in lead times
Reduction in transportation costs1
Reduction in inventory costs1
Reducing time in making production schedules or replenishment
Strongly Agree
Slightly Agree
Neither Agree Nor Disagree
Slightly Disagree
Strongly Disagree
Not Applicable
Increasing supply chain responsiveness
Reducing Bullwhip effect2
Facilitating supplier evaluation
Flexibility on supplier’s end Increasing sales made e-market place
Ease launching product information Cost reduction in material management
Generating profits through e-sales3
Savings in transportation mgmt
Savings in Facilities mgmt
Savings in procurement
Facilitating better demand planning
Strongly Agree
Slightly Agree
Neither Agree Nor Disagree
Slightly Disagree
Strongly Disagree
Not Applicable
Facilitatiting better supply planning
Facilitating strategic planning Aligning goals and objectives Helps in increasing trust and confidence
Helps in generating new businesses
Helps in better decision making and flexibility in the area of operations management

Customer Satisfaction

The current IT infrastructure helps your company in:
All
customers
Most
customers
Few
customers
None
Not Sure
Providing better customer service to
Speeding up the transaction time for
Providing better customer support to
Maintaining on-going relationships with
Increasing customer profitability for
Handling customer queries and problems effectively for
Increasing the awareness of the products
Increasing the retention of

Supplier Collaboration:

The current IT infrastructure helps your company in:
All suppliers
Most suppliers
Few Suppliers
None
Not Sure
Cutting down transactions costs for
Easier and Faster information sharing by
Increasing supplier responsiveness in delivery for
Increasing number of transaction for
Decreasing governance costs and other administrative costs for
Facilitates support for further development by
Increasing the over-all supplier performance for
Better on-going relationships with
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