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Survey Templates Surveys Ticketmaster Contact Centers

Ticketmaster Contact Centers

Ticketmaster Contact Centers
Hello:

We are conducting an evaluation of the training program, Nurturing our Sales Culture: The Art of Selling…Better!. Your valuable feedback will help us improve the attendance of future courses. It will take approximately 20 minutes to complete the questionnaire.


Your participation in this study is completely voluntary. However, it is very important for us to learn your opinions.


Your survey responses are strictly confidential. Only the total number of responses are reported, not individual answers. If you have questions at any time about the survey or the procedures, you may contact Joey Dotolo at 602-438-4120 x1513 or email Joey at the email address stated below.


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.



Not Applicable
Strongly Agree
Agree
Disagree
Strongly Disagree
1. The Nurturing our Sales Culture: The Art of Selling…Better! builds on the material from the initial New Hire Sales course.
2. The classroom module was adequately promoted to the trainees in advance.
3. The online modules were adequately promoted to the trainees in advance.
4. I have sufficient knowledge and skills to facilitate this course.
5. I play an active role in the promotion of this course.
6. The organization clearly communicates how I am expected to facilitate this course.
7. There is sufficient communication between the Sales Rep. and the Trainers about the goals of this course, prior to this course offering.
8. I understand the role of the Sales Rep. in Ticketmaster.
9. Contact center management encourages their Sales Rep. and Supervisors to attend the classroom modules
10. Contact center management encourages their Sales Rep. and Supervisors to complete the online modules.
Not Applicable
Strongly Agree
Agree
Disagree
Strongly Disagree
11. I am motivated to train the Sales Rep. on this course.
12. There are sufficient resources available for me to facilitate this course.
13. I clearly understand the "Sell More Tickets Better" goals of Ticketmaster.
14. The trainees understand how this course fits into the "Sell More Tickets Better" goals of Ticketmaster.
15. The Nurturing our Sales Culture: The Art of Selling…Better! course is well organized.
16. The classroom module of this course helps the Sales Rep. improve their sales techniques.
17. The online modules of this course help the Sales Rep. improve their sales techniques.
18. What feedback have you heard from trainees about this course?
19. What feedback have you heard from Contact Centers Supervisors and Managers about this course?
20. Do you have any other comments about the Nurturing our Sales Culture: The Art of Selling…Better! course?
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