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Year the company was established What is your company’s core business? (please select all that apply) How many employees do you have in the Philippines? What is your company’s type of ownership? What was your company sales/turnover in 2005? Do you export your services to other countries? If yes, in which countries do you export your services? (please select all that apply) If no, please select the top three reasons why you do not export your services abroad? How do you attract clients to your company? (please select all that apply) Do you have contract with your clients? If yes, are contracts usually extended? How long are contracts usually extended? Do you have quality controls/quality assurance in place? If yes, can you please describe or give examples of quality controls/quality assurance in your company? How is the trend in the following areas in your company from 2004 up to 2006? (please check from Item I up to VII) In general, how would you evaluate your firm’s overall performance? What is the educational attainment of majority of employees in your company? Do you have problems with high employee turnover (e.g. constant changes in employees)? If yes, what is the top reason why employees leave the company? How easy is it to replace employees who have left the company? Do your employees undergo professional development and training? If no, please cite the reasons why they do not undergo training and development. (select all that apply) How often do you offer new services to suit the changing needs of your clients? Do you conduct market research activities? If yes, how has such market research activities benefited your company? (please select all that apply) Do you have Research and Development (R&D) Department? If yes, approximately how much percentage of the company’s total revenue is allotted for R&D expenditure? How often do you replace obsolete machinery/equipment? Do you have certification in international quality standards or other internationally recognized qualification levels? If yes, which certification do you have? (please select all that apply) Are you able to cooperate or exchange information with other local or foreign ITES/BPO firms? If yes, in which areas do you cooperate? (please select all that apply) Are you a member of any industry association? If yes, in which industry association are you a member of? (please select all that apply) What kind of benefits do you get from being a member of this industry association? (please select all that apply) Where do you get information to influence the success of your company? (please select all that apply) Are there any government programs supporting your business to develop? If yes, what kind of government support programs are available? (please select all that apply) Do you obtain loan from banks to support your business operation? If yes, how easy is it to obtain bank loan? Your comments will be appreciated Email address where a copy of the survey results will be sent: Contact number: (optional) |
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