Greetings,
We are currently conducting a research project about post-violation trust for Business-to-Customer (B2C) E-commerce. By violation, we mean any behavior of the online merchants that violates the default or accepted agreement between the sellers and the customers, and discourages the customers from trusting and continuing with the online business in the future. The violation of accepted terms may result from slow service, poor service, late delivery, hidden charges, return policy dispute, poor product quality, privacy infringement, and security breach etc.
We would greatly appreciate your help by spending about 10 minutes to give me your opinions on your experience of online shopping. Please remember there are no correct answers—only honest opinions. Your responses are anonymous and voluntary, and your privacy is assured. You can quit this survey at anytime and you do not have to answer the questions you don’t want to answer. There is no penalty for non-participation. Please feel free to contact us if you have any questions or concerns.
Thank you for your participation.
Dr. Qinyu Liao
The University of Texas at Brownsville
Email: [email protected]
Have you ever had a bad or unhappy experience while buying items from websites?
Item that you purchased or usually purchase (if there is more than one type) from this website:
To what extent do you agree or disagree with the following statements about your own future intentions?
To what extent do you agree or disagree with the following statements about your trustworthiness?
To what extent do you agree or disagree with the statements about yourself?
To what extent do you agree or disagree with the statements about your expectation?
How do you feel about your overall experience of this website’s post-violation service:
How many years of experience of electronic commerce do you have? Which computer you use most often for electronic commerce? |
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