You are invited to participate in my survey about Internet usage in Bahrain and awareness of Business to Customer (B2C) e-services. In this survey, respondents will be asked to complete a survey that asks questions about Internet usage & utilisation. It will take approximately 6-8 minutes to complete the questionnaire, depending on your answers.
Don't worry if you feel that some questions are missing (e.g. jumping from Q14 to 17). Some questions are skipped depending on your answers.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for me to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact me by email at [email protected]
Please note this survey is only targeted for residents of Bahrain. Please ignore this survey if you do not reside in Bahrain
I will be providing prizes for 2 randomly chosen respondents. The two winners will be chosen by a draw. If you wish to participate in the draw please leave your email address at the end of the survey. The prizes are:
1- A monetary prize (undisclosed).
2- A choice between luxury gift chocolate or DVD set.
Winners will be contacted as soon as data collection process is completed (probably between 20th-23rd of July)
Thank you very much for your time and support. Please start with the survey now by clicking on the Next button below.
Kind Regards.
N.B. You can answer the same survey in Arabic by clicking the below link:
Information sufficiency. (i.e. enough description about provided e-services).
Payment security (i.e. Giving out you personal and credit card details).
Variety of payment methods. (E.g. Credit cards, debit cards, E-cheque, Bank Transfer etc. ).
Data protection and encryption.
E-service quality.
Speed of response.
Customer support.
Apart from e-Services provided by the national government, many other organisations offer e-Services such as:
1- Bank of Bahrain and Kuwait (BBK) - Financial Services.
2- MTC Bahrain and Batelco - Communication services.
3- Ministry of Education - Educational Government.
4- Jawad Supermarket, Jasmi's and Feedme.com - Grocery and food delivery
And several other e-Services' providers
Please indicate how much do you agree with the following statements when you (will) consider using e-Services of such providers:
20.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I always know which electronic services have been deployed
I can easily locate the web site that offers a specific electronic service
Using an electronic service is straightforward
Online help must be available and adequate when I got stuck in a service
Phone support should be readily available when online help was insufficient
Would you consider using e-services in the future rather than obtaining the service physically? (E.g. Paying your mobile phone bill online rather than going to the retail outlet.)
When would you consider using e-Services from any provider in the future?
Please enter your email address or/and your mobile phone number if you would like to be considered for the prizes draw: (optional)
Would you accept being contacted, and asked for further face-to-face formal/informal interviewing regarding the same topic of the questionnaire?
Please feel free to add any relevant comments or suggestions for future improvements
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