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Survey Templates Surveys User Preferences for Features of High-Speed / Broa

User Preferences for Features of High-Speed / Broa


Hello Friend,
You are invited to participate in our survey "User Preferences for Features of High-Speed / Broadband Internet in India". In this survey, approximately 100 people will be asked to complete a survey that asks questions about their user experiences & opinions about High-Speed / Broadband Internet. It will take approximately 10 to 12 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Rahul Khare phone / email at +91 9739341562 / [email protected] or C.Krishna at +91 9940756960 / [email protected].

Thank you very much for your time and support. Soon you will receive a gift from us as a gesture of appreciation after the completion of this survey. Please start with the survey now by clicking on the Next button below.


1.A statement is given in the following questions. Give your response depending on the extent to which you AGREE or DISAGREE with the given statement. If in some questions you feel that the information is inadequate then respond based on your best understanding and experiences. ANSWERING ALL THE QUESTIONS IS NECESSARY.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I am very happy with the speed and over all experience of my high-speed / broadband internet connection.
2.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The high-speed / broadband internet service level is justified against the rental / tariff that I am paying.
3.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I spend most of my online-time in online games, and other high graphic animation applications.
4.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
My high-speed / broadband internet connection gets disconnected every now and then.
5.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
There are easy options available to make bill payments.
6.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I feel that price is the most important factor in selecting a high-speed / broadband internet plan.
7.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The customer care is easily approachable at the times of problems.
8.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The actual speed of high-speed / broadband internet varies drastically throughout the day (24hrs).
9.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I download a lot of music & videos from internet.
10.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The complaint registered with customer care is acknowledged and attended very fast.
11.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I am aware of the latest plans and promotional offers from service provider.
12.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
There is sufficient time between the receipt and payment due date of bill.
13.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
My experience with customer care field executive is pleasant.
14.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
There are sufficient choices of high-speed internet / broadband plans to choose from.
15.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
A typical web page takes less that 3-4 seconds to open on my broadband internet connection.
16.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I use high-speed / broadband internet for online share-trading.
17.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The billing calculations are transparent and clearly shown on the bill.
18.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The complaint resolution is a delayed and frustrating experience.
19.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
In case of any disputes, the clarification given by the service provider is clear, reasonable and satisfactory.
Your AGE (in Years):
Household Income (Rs / month):
Which age-group members (in your family) use maximum internet?
Gender:
Occupation:
Average time (at home) in hours spent online per day (24 Hrs) :
Your Name & Contact Number:
Your Postal Address:

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