Hi
This questionnaire is designed to examine the most important factors in delivering service quality in aid related projects, and also to identify what factors might exist which inhibit the ability to deliver quality, from the perspective of employees and consultants working for NGOs.
The questionnaire is broken into four sections and will take approximately ten to fifteen minutes to complete. I would like to attract as many respondents to the survey as possible, and to that end, invite you to forward the attached link to others in your industry who may be interested to respond.
Survey responses will be directed through an on-line data research company and as such will be anonymous to the researcher.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project, however, if any of the questions cause you to feel uncomfortable please move on to the next question. You are free to withdraw from the survey at any point.
If you have questions at any time about the survey or the procedures, you may contact me (Sally Keeley) by email at: [email protected].
Alternatively, you may contact my supervisor, Alistair Reid at: [email protected].
This project has been approved by the Curtin University Human Research Ethics Committee. Should you wish to make a complaint on ethical grounds you may contact the Secretary at: [email protected].
Thank you very much for your time and support and once again I would appreciate survey responses by Wednesday 14 May 2008. Please start with the survey now by clicking on the Next button below.
1. Which of the following best describes your role (select one response only)?
2. How many years have you worked for an NGO? (Go to Q4 after answering this question).
3. How many years have you worked as a consultant?
4. Please identify your gender.
5. Do you have academic qualifications?
6. If your response to the previous question was yes, what is your highest qualification?
7. How many years has the company you currently, or most recenlty worked for as an employee or consultant, operated in the international aid sector?
8. How many years have you worked in the international aid sector?
9. In what areas does the company you currently, or most recently worked for as an employee or consultant, primarily deliver aid services (select as many as applicable)?
10. In what geographical areas does the company you currently, or most recently worked for, primarily deliver services (select as many as applicable)?
11. What is the estimated annual value of the projects which the company you currently, or most recently worked for, delivers (select one response only)?
12. Do you have any responsibility within the organisation you currently, or most recently worked for, for managing/monitoring the quality of services delivered by employees of the company?
ASPECTS OF SERVICE QUALITY
13. Please indicate what you believe is the relative importance of the following statements for the company you currently, or most recently worked for: (choose one response on the scale for each question, with 5 being of greater importance and 1 being lesser importance).
14. Please indicate what you believe is the relative importance for the company you currently, or most recently worked for, to offer: (choose one response on the scale for each question, with 5 being of greater importance and 1 being lesser importance)
15. When tendering for business what do you believe is the relative importance to the company you currently, or most recently worked for, to demonstrate: (choose one response on the scale for each question, with 5 being of greater importance and 1 being lesser importance)
16. During the contract delivery phase, what do you believe is the relative importance to the company you currently, or most recently worked for, to: (choose one response on the scale for each question, with 5 being of greater importance and 1 being lesser importance)
17. Please nominate the five questions from question 13a to 16t that you believe are the most important questions. If you have nominated more than five as being of greater importance, or alternatively, have not rated any questions as being of greater importance, please nominate the five that you consider most critical. Please enter the number of the five identified questions in the space provided.
18. To what extent do you believe the company you currently, or most recently worked for, achieves against the five most critical factors identified in the previous question:(choose one response on the scale for each question, with 5 being highly successful and 1 being highly unsuccessful)?
FACTORS AFFECTING QUALITY
19. What does the term “quality” mean to you? Please enter comment in space provided.
20. List the three most important factors within the sphere of influence of the company you currently, or most recently worked for, which you have experienced as inhibiting the delivery of high quality services on international aid projects. Please list in the space provided.
21. List the three most important factors outside of the sphere of influence of the company you currently, or most recently worked for, which you have experienced as inhibiting the delivery of high quality services on international aid projects. Please list in the space provided.
|