Hello: You are invited to participate in our survey about e-filing system in Malaysia. In this survey, approximately 400 people will be asked to complete a survey that asks questions about your perception towards e-filing system in Malaysia. It will take approximately 5 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact susan phua by email at the email address specified below. [email protected]
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
GENERAL OPINION
Performance Expectancy (Perceived usefulness)
Using e-filing would....
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
enable me to accomplish tasks more quickly.
enhance effectiveness in preparing income tax filing.
simplify the process of filing income tax return.
enable me to reduce error in my tax filing process.
reduce communication and filing costs
I would find e-filing useful in preparing income tax filing.
Overall, using e-filing would be advantageous.
Performance Expectancy (Extrinsic Motivation)
The following incentives is important for me to use e-filing.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Extension of filing deadline
Faster tax refund
Cash rebate
Lucky draw
Incentive in-kind (eg: voucher,coupon)
Effort Expectancy
I believe e-filing…
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
is easy to learn.
is easy to master.
is easy to operate.
has instructions that are easy to follow.
would be easy for me to input and modify data.
is easy to use in general.
My interaction with e-filing system is clear and understandable.
Social Influence
The following will influence me to use e-filing system.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Family member
Peers/colleagues/friends
News report or TV advertisement
Inland Revenue Board (IRB)
Facilitating Condition
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I have the necessary resources (computer and internet) to use e-filing.
I have the Internet knowledge to use e-filing.
I need a step by step guide on how to use e-filing.
Easy to get support is important for me when I have problems using the e-filing.
E-filing system is suitable with my current situation.
Perceived Risk
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Use of e-filing may cause my personal income tax information to be stolen.
I do not consider it safe to give out bank account number through e-filing.
I will feel uneasy psychologically if I use e-filing.
I do not think it is safe to use e-filing because of the privacy and security concerns.
I do not consider it safe to do tax transactions electronically without confirmation by tax officers.
I find e-filing to be secure in preparing and filing tax return.
Usage intention
Have you used e-filing before (included year 2008)?
I intend to...
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
furnish my return manually in the next tax season even though IRB do not post me income tax return form.
continue using e-filing system because IRB do not post me income tax return form.
file my tax on internet in the future.
I intend to...
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
furnish my return manually in the next tax season.
file my tax on internet in the future.
use e-filing system in the next tax return season.
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