The questionnaire will consist of 22 items investigating ServQual dimensions in terms of service expectations. That will be investigated on a 5 point Likert scale
� To what extent does the grey market spend on recreational activities?
� How frequent do the over 50s population exercise?
� What do the over 50s population expect from a health club?
� What do the over 50s population consider to be of most importance in terms of facilities and activities.
url below is to our university site. since, i am a student i cannot put a link on university site but i can put a link on my private homepage.