Practitioners are able to develop a rich set of persona/segmentation data about the customer, listen to the voice of the customer, visually describe the interactions points and make decisions about how to improve the interaction.
There are over 20 different mapping visualization templates available. SuiteCX enables you to use words, iconography and images to create each persona-based map.
From high-level overviews of customer lifecycle stages to granular inspections of processes and interactions: The maps are alive with customer data, including sources from:
• Interaction metrics (e.g., NPS, CSAT).
• Big data analytics/ segmentation data.
• Operational data to measure CX performance over time.
We worked with Thales technical team to create an integrated solution with multiple touch-points to get deep insights.
With QuestionPro market research tools BMW can conduct market research projects quickly and agilely in-house and with its own resources.
Using QuestionPro Surveys the MCCA was able to implement Contactless Health Screening that was a simple pop-up activated on a visitors personal device.
ACS used QuestionPro Communities to move a significant portion of the Cancer Prevention Study (CPS-3) to an online participant portal. They were able to:
SuiteCX by QuestionPro is power-packed with the following:
Built to easily edit and add your brand data, terminology, icons, and map backgrounds. Plus, we’ll work with you to set SuiteCX to accommodate your process and end goals.
Data-driven with analytics, metrics and scoring at the IPoint (individual interaction) level to empower your team to measure the progress made immediately and over time.
Our consulting services help your team design knowledge base of best practices to put you ahead of the competition. In addition, you'll have access to all our online training courses and in-line help features.
We’ve incorporated features to support and enhance collaboration within and across teams. For instance, you can easily add notes and commentary for colleagues.
The system is integrated in its design. Seamlessly go from experience strategy through precision campaign design in a bit.
The SuiteCX platform complies with federal and local regulations, including GDPR, HIPAA, CCPA, Section 508, etc., for worry-free research.
"SuiteCX is a visually compelling tool that’s both powerful and dynamic! For Kimberly-Clark, a global company that is over 100 years old, it took a tool like SuiteCX to help refocus their marketing teams on the consumer."