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  2. 2015
  3. August
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  5. Access Control Products Study II.2--2015
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Access control as an industry is changing faster than ever and manufacturers need your input!  Your opinions are crucial to future development.

To get started, click on the 'Continue' button below.  Thanks for your feedback!
 
 
 
Where do you currently reside?
 
USA
 
Canada
 
Other
 
 
 
In what state do you currently reside?
 
 
 
Which of the following best describes the organization you work for?
 
Alarm company
 
Distributor
 
Facility/Institution
 
Glazier
 
Manufacturer
 
Locksmith
 
Security Consultancy
 
Systems Integrator
 
Other (please specify)
 
 
 
 
Approximately how many employees work at your location?
 
<10
 
11-25
 
26-100
 
100+
 
Don’t know
 
Refused
 
 
 
What year were you born?
 
 
 
Which of the following access control door products have you purchased or installed in the last six months? (Select all that apply)
 
Panic/Exit Device
 
CCTV
 
Card reader
 
Maglock
 
Electric Strike
 
Push Button or Keypad
 
Electrified Lock
 
Power Supply
 
None of the above

 
 
 
We’d like to understand a little about your job and how you deal with exit devices specifically. Which of the following best describes your role?

Exit Device Definition: A device for unlocking a door during emergency conditions. The mechanism consists of a spring-loaded metal bar fixed horizontally to the inside of an outward-opening door - may be called an exit device, panic device, panic bar, push bar or crash bar.
 
I make the decision on the exit devices my company purchases.
 
I make recommendations regarding the exit devices my company purchases.
 
I have some influence regarding the exit devices my company purchases.
 
I do not participate in the decision regarding which exit devices my company purchases.
 
 
 
As part of your job function do you install or service exit devices?
 
Yes
 
No
 
 
 
On average, what percentage of your jobs include an exit device?
 
Less than 25%
 
25% to less than 50%
 
50% to less than 75%
 
75%-100%
 
 
 
On average, how many exit devices do you install/purchase in a typical month?
 
1 or fewer
 
2-5
 
6-10
 
11-20
 
More than 20
 
 
 
In the last year, approximately what percentage of your exit device jobs...
 
 
 
...were new construction vs. aftermarket or retrofit?
New construction
Aftermarket/retrofit
0
Values must add up to 100
 
 
 
...were single vs. double doors?
Single door
Double door
0
Values must add up to 100
 
 
 
...tied into an access control system vs. being set up as a standalone solution?
Stand alone/mechanical solution
Electrified – not tied into an access control system
Electrified – tied into an access control system
0
Values must add up to 100
 
 
 
In the last year, approximately what percentage of your exit device jobs...
 
 
 
...included the following scenarios?
Standard exit device application on an exterior door
Exit device on an interior door opening into a separate interior area; operating as a fire break
Delayed egress situations where an alarm is needed
Stairwell access
Other
0
Values must add up to 100
 
 
 
...involved the following door types?
Aluminum
Glass
Steel
Wood
0
Values must add up to 100
 
 
 
...involved doors of the following thickness?
1 3/4”
2”
2 1/4”
2 1/2”
Greater than 2 1/2”
0
Values must add up to 100
 
 
 
...involved doors that were thermo clad?
Standard door
Thermo clad door
0
Values must add up to 100
 
 
 
In the last year, approximately what percentage of your exit device jobs...
 
 
 
...involved the following applications?
Rim
Mortise
(SVR) Surface vertical rod
(SVR ) Less bottom rod
(CVR) Concealed vertical rod
(CVR) Less bottom rod
Inset/mid panel
Dummy
0
Values must add up to 100
 
 
 
...included exit devices of the following length/door opening width?
30“
36”
42“
48”
Non-standard width
0
Values must add up to 100
 
 
 
...involved exit devices at the following list prices?
Less than $300
$300-$599
$600-$899
$900-$1,199
$1,200+
0
Values must add up to 100
 
 
On a scale of 1 to 10 (where 1 is never and 10 is always) how often, in the last year, have your exit device jobs required the following?
1 Never 2 3 4 5 6 7 8 9 10 Always Don't Know
Fire rating
Panic rating
Tornado/Hurricane/Windstorm rating
FEMA rating
UL305
BSL or ABSL Standards (Biosafety)
ANSI A117.1 Accessibility Code (ADA Compliance)
ANSI/BHMA A156.3-2014
California Building Standards Code 2013
 
 
On a scale of 1 to 10 (where 1 is never and 10 is always) how often, in the last year, have you used the following exit device options?
1 Never 2 3 4 5 6 7 8 9 10 Always Don't Know
Active push pad or latch bolt monitoring switches
Alarm
Anti-microbial finish
Cylinder dogging
Electric dogging
Electric latch retraction
Special finishes (non-US32D/628)
 
 
On a scale of 1 to 10 (where 1 is never and 10 is always) how often did your exit device jobs, in the last year, include the following trim options?
1 Never 2 3 4 5 6 7 8 9 10 Always Don't Know
Exit only: No outside operation
Key pad
Electrified trim
Mechanical trim – always operable
Mechanical trim – key locks/unlocks lever
Night latch – key retracts latch
Architectural fixed pull
Card reader
 
 
 
Where have you experienced the most success with your current exit device sales? (Select up to three)
 
Commercial offices
 
Education – Universities, Schools, etc.
 
Entertainment - stadiums, museums, etc.
 
Government
 
Healthcare – Hospitals, nursing homes, managed care facilities, etc.
 
Hospitality
 
Industrial/Warehouse
 
Retail /Storefront
 
Transportation – Airports etc.
 
Don’t know
 
Other (please specify)
 

 
 
 
In the last year, approximately what percentage of exit device problems or issues in the field were related to the following?
Incorrect or missing parts in the box from the manufacturer
Components break during installation
Electronic components do not function properly
Door fastening materials do not properly fasten the exit device to the door
Software of the electric components of the exit device don’t integrate into the access/alarm system properly
Some other issue
0
Values must add up to 100
 
 
To what degree do you agree or disagree with the following statements?
Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A
Exit devices are a commodity, everything is secondary to price.
We’re selling more exit devices than we were two years ago.
I’m willing to pay more for an exit device that demonstrates long-term value and lowers the overall cost of ownership.
I’m ok with plastic parts (like the end caps) on an exit device since it helps keep the price down.
 
 
To what degree do you agree or disagree with the following statements?
Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A
My company has standardized on a single exit device brand for the majority of our work.
I’m seeing more exit devices being used for delayed egress applications than maglocks.
When securing an opening, I prefer that everything be the same brand.
In retrofit/replacement applications, I always try to stay with the same brand/model as was used before.
 
 
To what degree do you agree or disagree with the following statements?
Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A
The ‘aesthetic look’ of an exit device is very important to customers.
I prefer that the push pad (active bar) on the exit device span the length of the door, or do so as much as possible.
It is important that the exit devices I purchase offer replacement parts.
Noise is a top concern for customers with exit devices.
I prefer to use a Pullman latch over other alternative locking mechanisms.
 
 
To what degree do you agree or disagree with the following statements?
Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A
UL listing is not important for exit devices.
We only use ANSI/BHMA grade 1 exit devices.
We rely on the local AHJ (Authority Having Jurisdiction) to keep us apprised of the latest exit device code requirements.
Energy efficiency is an important consideration when deciding which exit device we use.
 
 
To what degree do you agree or disagree with the following statements?
Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A
I find it difficult to cut exit devices to size in the field.
Exit devices are one of the easiest access control devices to install.
I prefer to purchase a complete door solution ‘package’ that includes the exit device and all accessories that I would need, rather than have to pick and choose each separate product. (Ex: power supply, cylinders, pulls, alarm kits etc.)
For retrofit situations, I almost always end up using cosmetic ‘goof’ plates to cover up holes from the previous prep.
I prefer to mount trim with thru-bolts that go directly to the exit device as opposed to trim that mounts to the surface of the door.
 
 
 
What is your biggest point of frustration when installing exit devices?
   
 
 
 
What do you see as the greatest opportunity for exit devices in the future?
   
 
 
 
We’d like to understand what is most important to you regarding the purchase decision for exit devices. For the following six attributes, please allocate 100 points to what you think is important when it comes to the purchase of exit devices (i.e., the more important the attribute is to you, the more points you give it).
Warranty terms
Product features
Product reliability
Price
Brand reputation
Ease of installation
0
Values must add up to 100
 
 
 
Which of the following exit brands has your company purchased in the last 12 months? (Select all that apply)
 
Adams Rite
 
Advanced Hardware Technologies
 
Axim
 
Cal-Royal
 
Corbin Russwin
 
Detex
 
Dorma
 
Dor-o-matic
 
Falcon
 
First Choice
 
Hager
 
International Door Closers
 
Jackson
 
Marks
 
Monarch
 
Precision
 
Sargent
 
Stanley
 
Von Duprin
 
Yale
 
Other (please specify)
 

 
 
 
Does you company have a standard or ‘go to’ exit device brand for access control that you default to for jobs?
 
Yes
 
No
 
Don't Know
 
 
 
What is your company’s standard or ‘go to’ exit device brand? (Select one)
 
Adams Rite
 
Advanced Hardware Technologies
 
Axim
 
Cal-Royal
 
Corbin Russwin
 
Detex
 
Dorma
 
Dor-o-matic
 
Falcon
 
First Choice
 
Hager
 
International Door Closers
 
Jackson
 
Marks
 
Monarch
 
Precision
 
Sargent
 
Stanley
 
Von Duprin
 
Yale
 
Other (please specify)
 
 
 
 
Why are they your company’s standard, or ‘go to’ exit device? What do you like best about this exit device brand?
   
 
 
 
If you could make one recommendation to exit device design engineers to improve exit devices for your/your customer’s needs, what would it be?
   
 
 
Last Question!

From your perspective as someone who uses exit device products, how important are each of the following characteristics when it comes to an exit device manufacturer? Please use a scale of 1 to 10, where 1 is not at all important and 10 is extremely important.
1 Not at all Important 2 3 4 5 Extremely Important
Energy conservation/low power solutions
Availability of wiring diagrams
Availability of tech support
Fast & convenient return process
Made in the USA
Product innovation efforts
Sales promotions
Thoroughness of information in catalogs
‘Green’/recyclable raw product materials
Availability of information online
Availability of YouTube or other tutorials/videos
Availability of replacement parts
Availability of samples/test units
‘Green’/recyclable packaging
In-field sales support
 
 
 
That's all! For completing this survey, you will receive a $20 Amazon gift code. Please enter the email address where you want your gift code sent.
   
 
 
 
Thank you for taking the time to participate. Unfortunately, we have already met the quota for people with similar backgrounds to yours. However, we sincerely appreciate your willingness to take part in this survey, and would like to enter you into a drawing for a $200 American Express Gift Card. Please provide your email address if you'd like to enter the drawing.