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  5. Account Management Survey 2014 - Test

Account Management Survey 2014 - Test

2014 Aetna Voluntary Account Management Survey
 
 
Hello:

Thank you for taking to participate in our survey. Your opinions are extremely valuable and will allow us to evaluate and improve our service to you.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, please contact us at the email address specified below.

Thank you very much for your time and support.

Please start with the survey now by clicking on the Continue button below.
 
 
Knowledge: Indicate the extent to which you agree that your Account Manager:
Strongly Disagree Disagree Neutral Agree Strongly Agree Not Applicable
* understands your plan of benefits
* understands the business needs of your company
* understands the service expectations of your company
* displays knowledge regarding SRC - Aetna products and services
* clearly explains report results
 
 
Professionalism: Indicate the extent to which you agree that your Account Manager:
Strongly Disagree Disagree Neutral Agree Strongly Agree Not Applicable
* actively listens to and acknowledges your issues and concerns
* provides appropriate verbal communication
* provides appropriate written communication
* works with you to develop a positive working relationship
 
 
Proactive Management: Indicate the extent to which you agree that your Account Manager:
Strongly Disagree Disagree Neutral Agree Strongly Agree Not Applicable
* monitors your account on an on-going basis
* communicates potential problematic issues
* provides viable alternatives to meet your business needs
* manages system conversions and changes in plan design in an organized manner
* sets realistic expectations regarding turn-around time
* sets realistic expectations regarding cost
 
 
Accessibility: Indicate the extent to which you agree that your Account Manager:
Strongly Disagree Disagree Neutral Agree Strongly Agree Not Applicable
* is available to you
* allocates appropriate time when meeting with you
* demonstrates flexibility with regard to schedule changes
* provides/communicates alternate contacts in the event of their absence
* advises you of schedule limitations
 
 
Responsiveness: Indicate the extent to which you agree that your Account Manager:
Strongly Disagree Disagree Neutral Agree Strongly Agree Not Applicable
* responds to your inquiries in a timely manner
* provides thorough responses to your inquiries
* follows through regarding outstanding issues/items
* solicits the assistance of SRC - Aetna product experts when needed
 
 
 
* In order for us to keep our records updated, please indicate the current number of eligible employees.
   
 
 
 
Please provide any other comments or suggestions.
   
 
Please contact [email protected] if you have any questions regarding this survey.
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