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| Thank you for participating in the survey. The following questions should take about 10 minutes to complete. This survey is anonymous and your responses will be combined with others before being reported. |
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| * Which of the following would best describe your business channel? |
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| Which of the following best describes your position at your facility/store? Select all that apply. |
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Please rate your level of satisfaction with Callaway Order Fulfillment, based on the following attributes:
Please rate the attributes in terms of STOCK ORDERS ONLY
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Please rate your level of satisfaction with Callaway Order Fulfillment, based on the following attributes:
Please rate the attributes in terms of CUSTOM ORDERS ONLY
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| What else can Callaway do to better meet your Order Fulfillment needs? Please be as specific as possible. | | |
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| Please rate your overall level of satisfaction with Order Fulfillment from the following Manufacturers.
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| Please rate your level of satisfaction with Callaway Credit Services, based on the following attributes.
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| What else can Callaway do to better meet your Credit Services needs? Please be as specific as possible. | | |
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| Please rate your level of satisfaction with the Credit Services from the following Manufacturers.
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| * Do you currently have and utilize a Callaway Golf Fitting Cart at your facility? |
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| Please rate your level of satisfaction with Callaway Custom Fitting based on the following attributes:
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| What else can the Callaway Custom Fitting Department do to better meet your needs? Please be as specific as possible. | | |
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| Please rate your level of satisfaction with Custom Fitting from the following Manufacturers.
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| Please rate your level of satisfaction with the Callaway Call Center, based on the following attributes.
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| What else can the Callaway Call Center do to better meet your needs? Please be as specific as possible. | | |
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| Please rate your level of satisfaction with the Call Centers from the following Manufacturers.
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| Please rate your level of satisfaction with your Callaway Outside Sales Representative, based on the following attributes.
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| What else can your Callaway Outside Sales Representative do to better meet your needs? Please be as specific as possible. | | |
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| Please rate your level of satisfaction with the Outside Sales Representatives from the following Manufacturers.
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| Please rate your level of satisfaction with Callaway Marketing Support, based on the following attributes.
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| What else can Callaway do to better meet your marketing and/or promotions needs? Please be as specific as possible. | | |
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| Please rate your level of satisfaction with the Marketing Support from the following Manufacturers.
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| How would rate the success of the following manufacturers in driving demand for their current product line?
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| On a scale of 1-5, with ’1’ being ’significantly decreasing’ and ’5’ being ’significantly increasing’, please tell us how the level of demand is changing versus last year for Callaway golf products in the following categories:
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| On a scale of 1-5, with ’1’ being ’significantly decreasing’ and ’5’ being ’significantly increasing”, please rate the level of overall demand for golf products from the following manufacturers.
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| Of those customers who come and request to demo new drivers, what percentage do you estimate TRY the following?
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| Of those who demo these specific drivers below, what percentage do you estimate BUY them after trial?
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| What is the best selling driver in your store? | | |
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| Why is it the best selling driver? | | |
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| * Please estimate your current annual Callaway Golf RETAIL sales volume (in dollars) for your location ("Door"). |
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| What state are you located in? |
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| Finally, are there any other areas Callaway can improve in and help better meet your needs? Please be as specific as possible. | | |
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* Agreement: Waiver of Rights to Opinions and Suggestions
Callaway Golf values your ideas and welcomes your feedback. Please note that our goal in this survey is to collect feedback to allow Callaway to better suit the business needs of our valued customers. It is not our intent to solicit creative ideas, and we kindly ask that you do not submit any, as they are outside of the scope of our objective. However, if you provide such ideas, please acknowledge that the following guidelines apply:
The ideas you submit you do so voluntarily and recognize that no contract or confidential relationship is thereby created. You agree that you did not get the material from another person and are free to provide it to us. You agree that Callaway Golf’s review of your material does not mean that it is unique or original and that Callaway Golf may independently have created or create in the future something substantially similar or identical to your submission, with no liability or obligation to you. The content of your submission will become and remain the sole property of Callaway Golf, and we shall be entitled to unrestricted use of your material, without compensation to you.
Please click the 'YES' button below to acknowledge and accept the terms described in the survey and submit your results. Note that your results will only be submitted if you click the 'YES' button indicating your agreement. Your results will still be confidential.
Callaway sincerely thanks you for your business and values your opinions. We look forward to reviewing your feedback and better meeting your business needs in the future! |
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